Global Technical Support Specialist

2 weeks ago

India beBeeIncident Full time ₹ 12,00,000 - ₹ 21,00,000

We are currently seeking a Major Incident Manager to join our team.

As a key member of this team, you will be responsible for managing major incidents for global customers, ensuring timely resolution and effective prevention plans.

This is an exciting opportunity to work with a world-class team that is passionate about delivering exceptional customer experiences.

Key Responsibilities:
  • Manage incident requests with high urgency and customer focus
  • Communicate clearly and concisely with internal and external stakeholders about ongoing major incidents
  • Work with the team to identify prevention plans and create root cause analysis documents for customers
  • Track action items to closure and continuously improve processes related to major incidents
Required Skills and Qualifications:
  • 4+ years of experience in major incident management or B2B customer technical support
  • Excellent communication skills to convey complex technical content to various audiences
  • Freethinking, self-motivated, and team-oriented personality
  • Able to prioritize and manage multiple commitments during a single day
  • Organized and analytical skills to create customer-facing updates and reports
  • Basic knowledge of internet security concepts
About Our Company:

We make it easy for customers to develop and run applications while keeping experiences closer to users and threats farther away.

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