Technical Product Support Specialist

4 weeks ago

India InfoBeans Full time

About the Job

Job Title: Technical Product Support Specialist

Skills: MS SQL Server, SSRS, Python, Snowflake, SSAS (optional), Streamlit (optional), Power BI (optional)

Experience Required: 5+ Years

Location: Remote

Notice Period: Immediate to 30 Days preferred

Job Description

We are looking for an experienced Technical Product Support Specialist who will provide continuous support for legacy applications and contribute to the successful transition to new digital solutions over the next few months.

Key Responsibilities:

  • Provide ongoing support to legacy application users, ensuring smooth operations.
  • Understand and self-learn from existing SQL Server DB artifacts to deliver accurate support.
  • Handle corporate finance and shared services requests with focus on data and BI.
  • Facilitate manual submission of data using submission and adjustment templates.
  • Automate reconciliation processes, including alerts on data mismatches.
  • Support new digital solution rollouts by providing insights on KPIs and raw data calculations .
  • Reconcile historical and incremental data once loaded.
  • Respond promptly to user requests/service requests, ensuring continuity of reporting.

Qualification & Certification

Required Skills:

  • MS SQL Server Database – Expert (5+ years).
  • SSRS – Strong hands-on experience.
  • Python scripting – Strong hands-on experience.
  • Snowflake Database – Strong knowledge and practical experience.

Optional / Nice-to-Have Skills:

  • SSAS
  • Streamlit
  • Power BI

Other Requirements:

  • Strong problem-solving and analytical skills.
  • Good communication and stakeholder management abilities.
  • Ability to work independently and in a team.

About InfoBeans

InfoBeans is a global digital transformation and product engineering company, enabling businesses to thrive through innovation, agility, and cutting-edge technology solutions. With over 1,700 team members across the globe, we specialize in custom software development, enterprise solutions, cloud, AI/ML, UX, automation, and digital transformation services.

At InfoBeans, we live by our core purpose of “Creating WOW” —for our clients, team members, and the community. Our collaborative culture, growth opportunities, and people-first approach make us one of the most trusted and rewarding workplaces.

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