Technical Support Specialist

4 weeks ago

India CareerXperts Consulting Full time

We’re seeking a Technical Support Specialist who can provide fast, effective, and friendly support to our clients or internal teams. You will troubleshoot technical issues, guide users through solutions, and ensure a smooth, positive experience at every touchpoint. Key Responsibilities - Serve as the first point of contact for technical support requests via email, chat, or phone. - Diagnose and troubleshoot software, hardware, and network issues. - Provide step-by-step guidance to resolve technical problems efficiently. - Document support requests, solutions, and best practices in the knowledge base. - Collaborate with engineering and product teams to escalate and resolve complex issues. - Identify recurring problems and suggest improvements to systems, processes, or products. - Ensure timely follow-ups and maintain high standards of customer satisfaction. What You Bring - 2–5 years of experience in technical support, IT helpdesk, or a similar role. - Strong troubleshooting skills across software, hardware, and networking. - Excellent written and verbal communication skills. - Ability to handle multiple issues simultaneously and prioritize effectively. - Familiarity with support ticketing systems and remote support tools. - A problem-solving mindset with patience and empathy for end-users.

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