Technical Support Specialist

13 hours ago

India Nokia Global Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Description

As a Technical Support Specialist within Nokia's CDO EICS Networks team, you will play a critical role in managing the lifecycle and performance of our network services, including firewalls, DNS, and secure connectivity for our global offices and partners. Working in a dynamic 24x7 environment, you will troubleshoot complex network issues, coordinate with cross-functional teams, and ensure reliable operation of IT network security services.

Responsibilities
  • Provide expert technical support for incident, problem, and change management across IT network technologies.
  • Analyze and resolve production network issues while coordinating with cross-functional technical teams.
  • Administer service requests and execute network changes for escalated or priority incidents.
  • Own incident resolution processes, ensuring timely updates and thorough root cause analysis documentation.
  • Design, deploy, and manage advanced firewall and SASE solutions to enhance network security.
  • Conduct regular security assessments to maintain compliance with industry standards and propose preventive actions.
  • Mentor junior team members and provide technical guidance in network security practices.
  • Collaborate with external service providers and OEMs for complex issue resolution and remote implementation support.
Qualifications

You have:

  • Bachelor's degree in Telecommunications, Information Technology, Computer Science, or equivalent with
    10+ years of experience in network services and operation management in complex environments
  • Strong knowledge of TCP/IP, VRRP, DNS, ARP, STP, and other networking technologies
  • Hands-on experience with FortiGate Firewalls and proxy solutions
  • Experience with Zscaler SASE solutions and support
  • Proficient in standard routing protocols such as OSPF, ISIS, BGP, and MPLS

It would be nice if you also had:

  • Relevant certifications (e.g., Fortinet NSE, CISSP, CISM)
  • Knowledge of scripting and automation tools for network management
  • Familiarity with enterprise WAN, LAN, wireless networking, and virtualization technologies

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