Technical Support Specialist

11 hours ago

India Nokia Global Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Description

As a Technical Support Specialist within Nokia's Networks team, you will play a critical role in managing the lifecycle and performance of our network services, including firewalls, DNS, and secure connectivity for our global offices and partners. Working in a dynamic 24x7 environment, you will troubleshoot complex network issues, coordinate with cross-functional teams, and ensure reliable operation of IT network security services.

Responsibilities
  • Provide expert technical support for incident, problem, and change management across IT network technologies.
  • Analyze and resolve production network issues while coordinating with cross-functional technical teams.
  • Administer service requests and execute network changes for escalated or priority incidents.
  • Own incident resolution processes, ensuring timely updates and thorough root cause analysis documentation.
  • Design, deploy, and manage advanced firewall and SASE solutions to enhance network security.
  • Conduct regular security assessments to maintain compliance with industry standards and propose preventive actions.
  • Mentor junior team members and provide technical guidance in network security practices.
  • Collaborate with external service providers and OEMs for complex issue resolution and remote implementation support.
Qualifications

You have:

  • Bachelor's degree in Telecommunications, Information Technology, Computer Science, or equivalent with
    12+ years of experience in network services within complex environments
  • Deep knowledge in WLAN design/configuration, specifically with Aruba Access Points and Controllers
  • Proficiency in authentication protocols like RADIUS, TACACS, and LDAP, and strong problem-solving skills and attention to detail
  • Familiarity with ITIL processes and network technologies (TCP/IP, VRRP, etc.)

  • Strong problem-solving skills and attention to detail

It would be nice if you also had:

  • Relevant certifications (e.g., ACCP, ACMA, ACCX)
  • Knowledge of scripting and automation tools for network management
  • Experience in configuration and management of Cisco ISE 

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