Technical Support Specialist
3 weeks ago
Job Role
Job Title: Technical Product Specialist and Application Delivery II
Location: Pune
Experience: 5+years
Notice Period: Immediate/15days
Shift: Flexible
Job Summary:
Provide Level 1 and 2 support for on-prem and cloud applications. Troubleshoot issues, monitor system health, and ensure smooth operation of production and non-production environments. Collaborate with teams to resolve incidents, support deployments, and maintain documentation.
Key Skills:
Linux/Unix, Windows, SQL, Shell scripting, Monitoring tools, CI/CD, SDLC, Agile/Scrum, Application support, Incident & problem management.
Key Responsibilities:
- Provide timely support for application and system issues (L1 & L2).
- Monitor application performance and alerts.
- Troubleshoot and resolve technical issues or escalate as required.
- Support production deployments, patching, and configuration changes.
- Develop and maintain system documentation and dashboards.
- Collaborate with development, operations, and business teams.
- Follow incident, change, and problem management practices.
- Participate in shift-based or on-call support rotation.
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