Customer Support Specialist

3 weeks ago

Pune Maharashtra India, Maharashtra Scry AI Full time

Position: Customer Support Specialist

Location: India (Remote)

Employment Type: Full-Time

Schedule: Monday to Friday, Day Shift

Experience: 2+ Years in Customer Support, Helpdesk, or Client Success


Company Description


Scry AI is a research-led enterprise AI company that builds intelligent platforms to drive efficiency, insight, and compliance. Our platforms Collatio®, Auriga®, and Concentio® streamline complex workflows by automating data extraction, validation, reconciliation, and delivering real-time intelligence.


We are seeking a Customer Support Specialist to provide high-quality support to our clients, ensuring the timely resolution of issues, smooth onboarding, and long-term customer satisfaction. This role combines communication skills, problem-solving ability, and familiarity with AI-driven support tools.


Role Overview


As a Customer Support Specialist, you will be the first point of contact for clients, helping resolve queries, troubleshoot issues, and provide product guidance.


You will serve as a subject matter expert (SME) for Scry AI’s solutions such as Collatio® – Intelligent Document Processing, Auriga® – Knowledge Assistant, and Concentio® – Edge AI, assisting clients in effectively using our platforms.


This role requires both customer service expertise and the ability to leverage AI tools to deliver proactive, data-driven, and empathetic support.


Key Responsibilities


Customer Support & Issue Resolution

  • Respond to customer queries via email, chat, and calls in a timely and professional manner.
  • Troubleshoot technical/product issues and escalate when required.
  • Document support tickets, resolutions, and follow-ups in the CRM/helpdesk system.


  • Product Guidance & Training
  • Assist clients with product setup, onboarding, and feature adoption.
  • Create help articles, FAQs, and knowledge base entries to improve self-service.
  • Conduct product walkthroughs and training sessions for users.


AI-Driven Support (SME Role)

  • Leverage Auriga® to provide context-aware answers and quick resolutions.
  • Use Collatio® to extract relevant information from client documents during support cases.
  • Track support analytics (response times, resolution rates, CSAT) to identify improvement areas.


Customer Success & Feedback

  • Ensure customer satisfaction (CSAT/NPS) by delivering consistent and empathetic support.
  • Capture customer feedback and share with product teams for enhancements.
  • Proactively identify adoption barriers and recommend solutions.


Required Qualifications & Skills

  • 2+ years of experience in customer support, client success, or technical support roles.
  • Strong communication skills with fluency in English (additional languages a plus).
  • Familiarity with helpdesk/CRM systems (e.g., Zendesk, Freshdesk, HubSpot).
  • Basic technical troubleshooting and product demo skills.
  • Strong problem-solving, patience, and customer-first mindset.
  • Experience with AI-driven or SaaS product support preferred.


Our Ideal Candidate

  • Is empathetic, resourceful, and proactive in resolving client issues.
  • Enjoys working with technology and can simplify complex solutions for users.
  • Thrives in a fast-paced environment while maintaining attention to detail.
  • Sees customer feedback as an opportunity to continuously improve.


Tip for Candidates

If you want to be part of building the future of AI-powered customer experience and client success, follow our page and stay updated on opportunities to grow with us.

  • Customer Support Specialist

    3 weeks ago

    Pune, Maharashtra, India, Maharashtra SM Record Full time

    Company Description SM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide. Built on the principles of Technology and Trust, we are dedicated to maximizing value for Sound Recording owners in the digital age. We ensure that rights owners receive fair compensation through our commitment to...

  • Customer Support Specialist

    7 days ago

    Pune, Maharashtra, India Assetcues Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Summary: We are looking for a friendly, empathetic, and detail-oriented Customer Support Specialist to join our team. You will be the first point of contact for our customers, assisting them with inquiries, troubleshooting issues, and ensuring a positive customer experience. The ideal candidate will be patient, a great communicator, and dedicated to...

  • Customer Support Specialist

    6 hours ago

    Pune, Maharashtra, India PDA e Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title:Customer Support Specialist – Voice Process (US Dental Practices | Night Shift)Location:Pune, MaharashtraWork Mode:On-site in PuneShift:Night Shift ( 8pm to 5 am)Experience:1–3 years (Freshers with excellent communication skills may apply)About the Role:We are seeking aCustomer Support Specialistto join ourvoice support teamdedicated to...

  • Customer Support Specialist

    3 weeks ago

    Pune, Maharashtra, India, Maharashtra Sakon Full time

    Walk-in Drive – Associate / Senior Associate – Helpdesk Date: 7th Oct 2025 – 9th Oct 2025⏰ Time: 11:00 AM – 6:00 PM Venue: 6th Floor, Ag Trade Center, NDA Pashan Rd, Ram Nagar, Bavdhan, Pune, Maharashtra 411021 Contact Person: Anuradha DhalJob OverviewWe are hiring for Associate / Senior Associate – Helpdesk to support our SaaS Mobility product....

  • Customer Service Specialist

    3 weeks ago

    Mumbai, Maharashtra, India, Maharashtra Little Muffet Full time

    Company Description Little Muffet is an online store dedicated to providing stylish and comfortable clothing for kids, making shopping easy for parents. Inspired by the lack of appealing children's clothes in India, the brand was founded by Anchal Dhanuka. We are committed to top-notch customer service and value suggestions and comments that help us improve....

  • Customer Support Specialist

    2 weeks ago

    Pune, Maharashtra, India Red Hat Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    About the job: We are seeking a proactive and technically adept Customer Support Specialist to join our support team in Pune - India . In this role, you will serve as the first line of communication with our global customers, assisting them with a range of technical and non-technical issues related to our products, support and services. You will...

  • Customer Support Specialist

    2 weeks ago

    Mumbai, Maharashtra, India, Maharashtra Groupe Veritas Full time

    Customer Support (IT)Respond to customer inquiries via phone, email, chat, and other communication channels in a professional and timely manner.Understand customer needs and provide accurate information, guidance, or solutions.Log and track customer interactions in the CRM system, ensuring all details are up to date.Mandatory Skills: CSS/HTML/SQL Server

  • Customer Support Specialist

    3 weeks ago

    Mumbai, Maharashtra, India, Maharashtra Pilgrim Full time

    Location: Marol, AndheriJob Type: Full-TimeExperience: 6 months+About the RoleWe are looking for a Customer Support Associate who will be the friendly voice of our brand. You will assist customers, resolve issues efficiently, and ensure a seamless and positive experience at every touchpoint. If you enjoy helping people, solving problems, and delivering...

  • Technical Support Specialist

    3 weeks ago

    Pune, Maharashtra, India, Maharashtra Russell Tobin Full time

    Job RoleJob Title: Technical Product Specialist and Application Delivery IILocation: PuneExperience: 5+yearsNotice Period: Immediate/15daysShift: FlexibleJob Summary: Provide Level 1 and 2 support for on-prem and cloud applications. Troubleshoot issues, monitor system health, and ensure smooth operation of production and non-production environments....

  • Customer Support Specialist

    2 weeks ago

    Mumbai, Maharashtra, India, Maharashtra TP Full time

    Job Title: Customer Support Executive – International Voice ProcessLocation: Malad West, Mumbai Shift Timing: 24x7 rotational shiftsWorking Days: 5 days a week Week Offs: 2 rotational offsJob OverviewWe are hiring dynamic and customer-oriented individuals for our International Voice Support team. This role involves handling customer queries from global...