Client Support Specialist

3 hours ago

Punjab India, India Scry AI Full time

Position: Client Support Specialist

Location: India (Remote)

Employment Type: Full-Time

Schedule: Monday to Friday, Day Shift


Company Description

Scry AI is a leading provider of AI-powered enterprise solutions, delivering transformational business outcomes through products like Collatio® (automation of complex document processing across financial, legal, and operational domains), Auriga® (Enterprise Knowledge Intelligence Platform), and Concentio® (IoT + AI platform for real-time monitoring and automation). Founded in 2014, we combine proprietary AI algorithms, domain-specific ontologies, and enterprise-grade integration capabilities to serve industries including finance, logistics, insurance, utilities, manufacturing, and construction.


Position Overview

We’re seeking a Client Support Specialist who will serve as the primary point of contact for our clients, ensuring they maximize the value of Scry AI’s solutions. This role requires a mix of strong communication, technical problem-solving, and customer relationship management skills. You’ll work closely with product, engineering, and sales teams to ensure seamless onboarding, issue resolution, and proactive client engagement. The ideal candidate is empathetic, detail-oriented, and thrives on helping clients succeed while representing their needs internally.


Key Responsibilities

Client Engagement & Support

  • Act as the first point of contact for client inquiries, providing timely and professional responses.
  • Manage onboarding and training sessions to ensure smooth adoption of Scry AI platforms.
  • Troubleshoot issues related to Collatio®, Auriga®, and Concentio®, coordinating with technical teams as needed.


Relationship Management

  • Build strong relationships with client stakeholders, ensuring satisfaction and long-term engagement.
  • Proactively identify client challenges and provide solutions or escalate appropriately.
  • Gather client feedback to influence product improvements and roadmap priorities.


Documentation & Reporting

  • Maintain accurate records of client interactions, issue resolutions, and support tickets.
  • Create and update knowledge base articles, FAQs, and training materials to empower clients.
  • Generate regular reports on client health, support metrics, and recurring issues.


Collaboration

  • Partner with product managers, engineers, and sales teams to deliver client success.
  • Coordinate with marketing and training teams to ensure clients receive updated collateral and product guides.


Qualifications

  • Bachelor’s degree in Business, Computer Science, or related field.
  • 2+ years of experience in client support, technical support, or customer success, preferably in SaaS, AI, or enterprise technology.
  • Strong understanding of enterprise software and ability to learn technical details quickly.
  • Excellent communication, problem-solving, and relationship-building skills.
  • Familiarity with CRM, ticketing, or support platforms (e.g., Zendesk, Salesforce, HubSpot).
  • Ability to manage multiple client accounts in a fast-paced environment.


What We Offer

  • Work at the forefront of AI innovation in high-impact industries.
  • A client-facing role with opportunities to build long-term relationships with global enterprises.
  • Competitive compensation and performance incentives.
  • Professional development opportunities in AI, enterprise technology, and client success management.


Tip for candidates

If this role interests you, then follow our page to stay updated on similar future job openings and insights.

  • Customer Support Specialist

    3 hours ago

    Punjab, India, India Scry AI Full time

    Position: Customer Support SpecialistLocation: India (Remote)Employment Type: Full-TimeSchedule: Monday to Friday, Day ShiftExperience: 2+ Years in Customer Support, Helpdesk, or Client SuccessCompany DescriptionScry AI is a research-led enterprise AI company that builds intelligent platforms to drive efficiency, insight, and compliance. Our platforms...

  • Senior Application specialist-India

    3 hours ago

    Delhi, India, India Snibe Full time

    Responsibility:1 Solve customers’ technical problems and complaints promptly.2 Collaborate with Sales & Technical Support Specialists etc in troubleshooting problems.3 Run correlation studies and validations in coordination with the customer if/as required;3 Conduct Customer training.4 Visit clients regularly and feedback customers' information to sales...

  • Customer Service Specialist

    3 hours ago

    Delhi, India, India ShopKapaas Full time

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time, on-site role for a Customer Service Specialist based in Delhi, India. The role involves providing exceptional customer support, promptly addressing inquiries, resolving issues with professionalism, and ensuring superior customer experiences at every interaction. The...

  • Dental device sales specialist

    2 hours ago

    Delhi, Delhi, India, India The Aligner Company Full time

    Company Description The Aligner Company is dedicated to simplifying teeth correction by providing a seamless and patient-friendly experience. Collaborating closely with expert orthodontists, the company delivers high-quality dental aligners tailored to individual needs. With a strong commitment to innovation and customer satisfaction, The Aligner Company...

  • Senior Workday Performance Management Specialist

    2 hours ago

    Delhi, India, India Proso.ai Full time

    Job Title: Workday Performance Management Specialist (Functional Role)Location: Noida Experience: 7+ Years (Relevant Workday Experience)About the Role:Proso AI is hiring for a UK-based client for a full-time position as a Workday Performance Management Specialist. The ideal candidate will have extensive experience in Workday Talent and Performance modules,...

  • Insurance Specialist

    3 hours ago

    Delhi, India, India Scry AI Full time

    Position: Insurance Specialist (SME – Claims, Underwriting & Compliance)Location: India (Remote)Employment Type: Full-TimeSchedule: Monday to Friday, Day ShiftExperience: 2+ Years in Insurance Operations, Claims Management, or Underwriting (experience with AI-driven insurance or digital tools preferred)Company DescriptionScry AI is a research-led...

  • Senior Cloud

    3 hours ago

    Delhi, India, India Larsen & Toubro Vyoma Full time

    Job PurposeWe are seeking a motivated and seasoned Senior Sales Specialist with a strong background in cloud computing and artificial intelligence solutions. This role involves identifying strategic business opportunities, managing large sales pipelines, closing high-value deals, and fostering long-term client relationships with enterprise customers. The...

  • Information Technology Support Specialist

    2 hours ago

    Delhi, India, India Innefu Labs Full time

    About the RoleWe are looking for IT Support Executive or Assistant who can assist in the installation, configuration, and maintenance of hardware (like desktop systems, laptops, printers) and software.ResponsibilitiesManage inventory of all IT equipment.Assist in implementation of Security Policies.Monitor systems (Desktops, Laptops etc.) and report...

  • Global Mobility Specialist

    3 hours ago

    Delhi, India, India WSP Full time

    Role SummaryAs a global organization with presence in more than 50 countries, WSP encourages talent mobility across geographies through various types of assignments. To enable and facilitate the global mobility of talent, we are looking for global mobility specialists based in Noida / Bangalore, India.If you are excited about being a part of the team that...

  • Process Exhaust Specialist

    3 hours ago

    Assam, India, India Tata Electronics Full time

    Job Title: Process Exhaust SpecialistLocation: Jagiroad, AssamReporting To: Facilities Engineering Manager / Project HeadAbout The Business:Tata Electronics Pvt. Ltd. is a prominent global player in the electronics manufacturing industry, with fast-emerging capabilities in Electronics Manufacturing Services, Semiconductor Assembly & Test, Semiconductor...