Customer Service Support Manager

2 hours ago

Delhi India, India Tonbo Imaging Full time

Job Responsibilities

1. Customer Interaction and Support

 Maintain a constant liaison with the customers to understand the

problems/issues being faced by them.

 Collaborate with customer support team at Bangalore for early resolution of

the problems related to the products.


2. Product Evaluation and Analysis:

Conduct diagnosis through troubleshooting to find out the cause of failure.

3. Repair and Refurbishment:

(i) Undertake repairs related to mechanical components as per the written

instructions and procedures.

(ii) Perform all work in accordance with quality standards and established safety

procedures.

(iii) Maintain a clean and safe work area.

(iv) Ensure serviceability and calibration of measuring instruments and gauges.

4. Testing and Validation:

 Perform system level testing of mechanical components.

 Ensure proper documentation and report generation.

5. Continuous Improvement:

Provide feedback to the Bangalore team on suggested changes/improvements to be

done based on the customer feedback.

6. Maintain stock of finished products, spares, assembly/testing tools to meet customer

requirements.

7. Flexible to take service calls & visit customer locations for field support.

Qualifications

 B.E / Diploma / ITI in Mechanical / Mechatronics.

 2-3 years working experience in assembly/manufacturing of electro-mechanical

systems.

 Quality Control for mechanical / electronic components & processes.

 Working knowledge on testing of PCBs / electrical systems is desirable.

 IQC of mechanical parts, PCBs, Cables and electronic accessories (batteries,

chargers, adapters) and inspection report generation.

Skills

 Excellent analytical and problem-solving skills.

 Detail-oriented with a focus on precision and accuracy.

 Effective communication and teamwork abilities.


 Basic computer navigation and utilization skills, MS word, email, ppt.

  • Customer Service Specialist

    2 hours ago

    Delhi, India, India ShopKapaas Full time

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time, on-site role for a Customer Service Specialist based in Delhi, India. The role involves providing exceptional customer support, promptly addressing inquiries, resolving issues with professionalism, and ensuring superior customer experiences at every interaction. The...

  • Technical Support Manager-india

    2 hours ago

    Delhi, India, India Growatt New Energy Full time

    The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.ResponsibilitiesReproduce...

  • Customer Success Manager

    2 hours ago

    Delhi, India, India TLC DigiTech Pvt. Ltd. Full time

    Role OverviewLead – Customer Success will be responsible for driving strong client relationships, identifying new growth opportunities within existing accounts and ensuring successful roll out and adoption of TLC’s products and services. The role demands a strategic, consultative and execution focused professional who can collaborate closely with cross...

  • Field Services Engineer

    2 hours ago

    Andhra Pradesh, India, India SRINIVASA SALES & SERVICE PRIVATE LIMITED Full time

    1. Job Safety Assessment report for every event and report the unsafe condition to the customer and send Near hit report with photographs to dealer safety manager.2. Gather customer feedback and address any additional concerns or questions they may have regarding the service.3. Need to update on new Cummins Product to customer.4. Identify required parts for...

  • Customer Support Executive

    2 hours ago

    Delhi, India, India Clevora Global Outsourcing Services LLP Full time

    We are hiring Customer Support Executives responsible for handling customer queries, providing accurate information, and ensuring a smooth customer experience.- Good communication skills, Hindi and English- Basic computer knowledge -Fresher/Experienced both can applyShift Timings:Male: 02:00 PM–11:00 PM, 10:30 PM–07:30 AMFemale: 07:00 AM–04:00 PM,...

  • Customer Support Specialist

    2 hours ago

    Punjab, India, India Scry AI Full time

    Position: Customer Support SpecialistLocation: India (Remote)Employment Type: Full-TimeSchedule: Monday to Friday, Day ShiftExperience: 2+ Years in Customer Support, Helpdesk, or Client SuccessCompany DescriptionScry AI is a research-led enterprise AI company that builds intelligent platforms to drive efficiency, insight, and compliance. Our platforms...

  • Customer Experience Manager

    2 hours ago

    Delhi, India, India ZARA Full time

    Being a CEM, the roles and responsibilities are:1. To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns.2. Improve customer service experience, create engaged customers and facilitate organic growth.3. Take ownership of customer...

  • Customer Service Representative

    2 hours ago

    Delhi, India, India Meant For War Full time

    Job Title: Sales Support Executive (Appointment Setter)Company: Alpha Revival Protocol (by Meant for War)Industry: Health & Wellness (Men’s Sexual Health)Location: Onsite / HybridEmployment Type: Full-timeAnnual CTC: ₹2.5 to 3.3 LPA (subject to experience and overall performance.)About UsAlpha Revival Protocol is a fast-growing wellness startup focused...

  • Head of Technical Services

    2 hours ago

    Delhi, India, India SOFAR Full time

    Established in 2013 in China, SOFARSOLAR owns around 2000 employees globally and more than 10 subsidiaries in Germany, Poland, Netherlands, UK, Australia, India, Italy, Brazil, Singapore, Japan etc.As one of China's top 5 string inverter manufacturers, we specialize in the R&D, production, and sales of a wide range of inverters, including grid-tied inverters...

  • Area Service Manager

    2 hours ago

    Tamil Nadu, India, India Indkal Technologies Pvt Ltd Full time

    Job Title: Area Service Manager Department: Service Operations Location: PAN India (Based on Business Requirement) Reporting To: Regional Service Manager / National Service Head Employment Type: Full-Time Experience: 6–10 Years Industry: Consumer Electronics / Home Appliances Company Overview Indkal Technologies is a fast-growing Indian consumer...