Technical Support Specialist

7 days ago


India beBeeSupport Full time ₹ 5,00,000 - ₹ 8,00,000

Job Overview:

We are seeking an experienced professional to fill a critical role as a Technical Support Specialist. This position involves providing top-notch support for our clients' video conferencing, audio-visual, and webcasting needs.

The ideal candidate will have a strong background in AV support, video conferencing, and webcast management. They will be responsible for managing and maintaining video conferencing, audio/visual, and webcasting technologies, ensuring seamless operations for global meetings, events, and webcasts.

Responsibilities:

  • Schedule, modify, and cancel white glove conferences and webcasts.
  • Manage the associated service mailbox.
  • Analyze performance and usage metrics.
  • Resolve service tickets related to AV and webcasting technologies.
  • Monitor and update support queues for current and upcoming AV technologies and webcast incidents.
  • Elevate complex issues to third-level support or manufacturer/vendor support teams.
  • Participate in meetings regarding current and future AV and webcasting systems.

Requirements:

  • Proven experience in AV support, video conferencing, and webcast management.
  • Familiarity with Cisco Video Codecs, VBrick Rev, and related AV/IT infrastructure.
  • Strong troubleshooting and customer service skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Excellent communication skills, both written and verbal.

PREFERRED SKILLS

  • Knowledge of webcast and streaming platforms.
  • Experience with AV commissioning and room setup.


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