IT Technical Support Specialist

4 hours ago

India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: IT Technical Support Specialist

Are you an experienced IT professional looking for a new challenge? We are seeking an skilled technical support specialist to join our team.

Key Responsibilities:

  • Provide level 2 technical support for Windows and Mac platforms across multiple clients and client-site locations.
  • Troubleshoot and resolve complex issues related to O365, Windows, Mac OS, networking, hardware, and software configurations.
  • Configure and maintain Office 365 applications, including Exchange, SharePoint, Teams, and OneDrive.
  • Perform regular system and application updates, patch management, and preventive maintenance on client devices and networks.

Requirements:

  • 3-5 years of experience in Helpdesk L2 Support, including 24x7 NOC, SOC, or IT support.
  • Strong experience troubleshooting and maintaining Windows, Mac OS environments, including hardware, software, and network configurations.
  • Advanced skills in Office 365 configuration and troubleshooting (Exchange, Teams, OneDrive, SharePoint).
  • Solid L1 to L2 support skills, including device troubleshooting, software installation, patching, and configuration.
  • Familiarity with cloud platforms like Azure, AWS, and knowledge of cloud infrastructure is a plus.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for growth and career advancement.
  • The chance to work with cutting-edge cloud technologies and enterprise-level systems.

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