Technical IT Support Specialist

4 hours ago


India beBeeItSupport Full time ₹ 8,00,000 - ₹ 12,00,000

IT Support Specialist Role Overview

Job Details

We are seeking a skilled IT support specialist to provide prompt and effective assistance to resolve technical issues and support requests.

  • Provide remote technical support via phone, email, or chat.
  • Tackle various IT-related challenges including hardware and software troubleshooting, network connectivity problems, and system configurations.

Key Responsibilities:

  • Communicate efficiently with clients and internal teams to resolve issues promptly.
  • Troubleshoot complex custom applications and LoB systems to enhance IT operations.
  • Analyze and resolve complex IT business needs presented through tickets.
  • Prioritize tasks based on their impact on business operations.
  • Document LAN activities, including backups, maintenance, server upgrades, and patching.
  • Troubleshoot networking tickets, cloud platform networking tickets, and COTS products.
  • Perform OS troubleshooting, application crash analysis, and Microsoft 365 troubleshooting.

Requirements:

  • At least 2-3 years of relevant experience in a related field, preferably in a Managed Services Provider (MSP) environment.
  • Microsoft certification is preferred.
  • A relevant Fortinet NSE certification is preferred.


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