Technical Support Specialist

18 hours ago

India beBeeTechnical Full time US$ 40,000 - US$ 80,000

Job Title: End User Technical Support Specialist

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We are seeking a skilled Technical Support Specialist to provide high-quality end-user support across our organization. The role includes installation, configuration, and troubleshooting of hardware, software, and network-related issues while ensuring minimal disruption to business operations.

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The successful candidate will be responsible for delivering exceptional technical support to users, including:

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  • Troubleshooting operating system and application-related issues (Windows, MS Office, email, etc.),
  • Installing, configuring, and upgrading end-user hardware and software as per IT policies,
  • Managing user accounts, access rights, and group policies in Active Directory,
  • Supporting connectivity issues including LAN, Wi-Fi, VPN, and IP telephony,
  • Coordinating with vendors for hardware repairs or replacements,
  • Logging incidents and service requests accurately in the ITSM tool and following through to resolution,
  • Assisting with onboarding/offboarding activities (device setup, profile configurations),
  • Maintaining documentation, FAQs, and user guides for common issues
", "Requirements:", "
  • A minimum of 3-5 years of experience in IT end-user support or desktop support,
  • Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking,
  • Experience with Active Directory, Outlook/Exchange, and remote support tools,
  • Familiarity with ITSM/ticketing systems (e.g., Service Now, Manage Engine),
  • Understanding of IT security, endpoint protection, and patching
", "Preferred Qualifications:", "
  • A Bachelor's Degree in Information Technology or a related field,
  • Certifications such as Comp TIA A+, Microsoft MCSA, or ITIL Foundation are a plus,
  • Experience supporting mobile devices and collaboration tools (Teams, Zoom, etc.)

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