Technical Support Specialist

1 week ago

India beBeeApplication Full time ₹ 9,00,000 - ₹ 12,00,000

We are seeking a highly skilled technical support specialist to ensure the upkeep of high-quality custom web applications.

Key Responsibilities
  • Ensure alignment with business needs, compliance with industry best practices, and delivering outstanding application experience.
  • Maintenance of applications and ensuring SLAs are met for custom-built applications.
Requirements

The ideal candidate will have a strong focus on providing excellent customer support and resolving issues in a timely manner. Contribute to team agile planning activities and backlog prioritization and management.

  • Proficiency in monitoring and diagnosing application issues using tools like New Relic, AppDynamics, or similar APM solutions.
  • Experience in identifying performance bottlenecks and providing recommendations for improvement.
  • Knowledge of some of the tools/platforms such as ASP.NET, C#, SQL, EPiServer CMS, EPiServer Commerce, EPiServer Find, EPiServer Forms, Episerver Content Delivery API, EPiServer Deployment API, EPiServer DXP.
  • Azure-OAuth, Azure Storage, Azure DevOps, Azure Pipelines.
  • Experience in GIT.
  • Knowledge of scripting languages like Bash, Python, or PowerShell for automating support tasks and workflows.
  • Expertise in analyzing application logs to identify errors, exceptions, and performance indicators.
  • Knowledge of Cloud Technologies, Solutions Development, Digital Experience.
  • Experience working in Agile or DevOps teams.
  • Ability to effectively manage and resolve application-related incidents, including performing root cause analysis.
Benefits

You will be part of a dynamic, international, diverse, and proactive working environment. We support your personal growth through challenging positions and comprehensive learning and development opportunities.

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