Technical Support Specialist

24 hours ago

Chennai India Twixor Full time

Job Description

Company Overview

Twixor is a cutting-edge leader in enabling business transactions over messaging channels, fundamentally transforming customer engagements. Headquartered in Singapore, with offices across India, Twixor specializes in intelligent business process automation for industries like banking, insurance, retail, and more. Serving a global client base, including Fortune 500 companies, Twixor empowers enterprises with digital process automation via its patented low-code platform.

Job Overview

We are seeking a motivated and skilled Technical Support Specialist to join our team at Twixor in either Chennai or Mumbai. This full-time, junior-level position requires 1 to 3 years of experience in technical support. As a Technical Support Specialist, you will be an essential part of our customer success team, responsible for delivering high-quality technical assistance to our clients and ensuring their satisfaction with our services.

Qualifications and Skills

- Proficiency in using ticketing systems is mandatory to efficiently manage and resolve customer queries and issues.
- Strong knowledge of JavaScript (Mandatory skill) to understand our software applications and provide accurate technical solutions.
- Experience with MySQL (Mandatory skill) for database management and troubleshooting any related queries from customers.
- Basic understanding of Java to assist with software development-related support queries and collaborate effectively with developers.
- Effective client handling skills to manage customer interactions professionally and maintain positive relationships.
- Excellent problem-solving abilities to quickly diagnose technical issues and recommend solutions or escalate where necessary.
- Strong communication skills to clearly articulate technical information to non-technical users and write concise reports.
- Ability to work independently and efficiently prioritize tasks in a fast-paced environment to meet client needs.

Roles and Responsibilities

- Provide top-notch technical support to clients, troubleshooting software and system issues they encounter.
- Utilize ticketing systems effectively to document, track, and resolve customer support queries efficiently.
- Collaborate with the development team to address complex issues that require advanced intervention and ensure resolution.
- Conduct product demonstrations and training for clients to improve their understanding and usage of our services.
- Continuously update and maintain documentation resources to facilitate better user understanding and internal processes.
- Identify recurring issues and suggest improvements to the product and processes to enhance customer satisfaction.
- Stay updated with industry trends and incorporate best practices into support activities to ensure top-quality service.
- Work closely with the sales and account management teams to ensure cohesive support and outstanding customer experience.

Work Location: Chennai (Work from Office)

Notice Period: Below 30 days

  • Technical Support Specialist

    2 weeks ago

    India beBeeITSupport Full time

    Job Title: Technical Support Specialist We are seeking a skilled Technical Support Specialist to join our team. As a key member of our IT support organization, you will be responsible for providing timely and effective technical assistance to internal customers. Key Responsibilities:

  • Technical Support Specialist

    4 days ago

    India Vasu Travel & Tourism LLC Full time

    Company Description Welcome to Vasu Travel & Tourism LLC, your partner for comprehensive travel solutions. We offer competitive travel tickets, streamlined visa assistance, and reliable transfers for both B2B and B2C clients. Our expert team ensures seamless travel experiences for corporate and personal travel needs with round-the-clock support. Customized...

  • Technical Support Specialist

    2 weeks ago

    India The House Of Mercier Full time

    The House of Mercier is looking for enthusiastic individuals to join our team as Technical Support Specialists This is a unique opportunity to work remotely from anywhere in the world with no prior experience required Our commitment to training means you will receive all the support you need to thrive in this role and grow your career in the technology...

  • Technical Support Specialist

    2 weeks ago

    India beBeeTechnical Full time ₹ 9,99,000 - ₹ 19,99,999

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues.About the RoleYou will be responsible for delivering exceptional customer service by resolving technical issues in a timely and professional...

  • Technical Support Specialist

    2 weeks ago

    India beBeeAerospace Full time ₹ 20,00,000 - ₹ 25,00,000

    Job Title: Technical Support Specialist">Job Summary:">We are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical support and guidance on various technical projects, including Aerospace Sensor Product assemblies.">Key Responsibilities:">">Provide technical support and...

  • IT Technical Support Specialist

    7 days ago

    India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: IT Technical Support SpecialistAre you an experienced IT professional looking for a new challenge? We are seeking an skilled technical support specialist to join our team.Key Responsibilities:Provide level 2 technical support for Windows and Mac platforms across multiple clients and client-site locations.Troubleshoot and resolve complex issues...

  • Technical Support Specialist

    1 week ago

    Chennai, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 2,50,000 - ₹ 4,50,000

    Job Title: Technical Support SpecialistJob Description:">The role of the Technical Support Specialist is to provide timely and effective technical support to customers. This involves identifying and resolving customer issues, as well as providing guidance on product usage and troubleshooting.">Required Skills and Qualifications:">Excellent communication and...

  • Technical Support Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 3,00,000 - ₹ 6,00,000

    Job Title: Technical Support SpecialistWelcome to our team of technical support specialists! We're a dynamic and growing organization looking for talented individuals to join our ranks.Job Description:We are seeking a skilled and experienced technical support specialist to join our team. As a technical support specialist, you will be responsible for...

  • Technical Support Specialist

    3 days ago

    Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Title: Technical Support Specialist", "We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to customers via phone, email, or chat.", "Key Responsibilities:", "Handle incoming calls and respond to customer inquiries in a timely and...

  • Technical Support Specialist

    2 weeks ago

    India beBeeSupport Full time ₹ 6,00,000 - ₹ 12,00,000

    Technical Support SpecialistWe are seeking an experienced Technical Support Specialist to join our team. This individual will be the first point of contact for our stakeholders, providing timely and effective technical support, managing the resolution of issues related to software, business applications, and technological systems.About UsWe are a...