Technical Support Engineer

3 weeks ago

Chennai India GE Vernova Full time

Job Description Job Description Summary This is Services Specialist - Technical Support who will be responsible for post sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request Impacts departmental operations and responsible for planning/execution. Job Description Essential responsibilities will require you to - Own the resolution of post-sales technical customer issues. Level 1,2,3 Technical Support Resolves post sales Technical Issues. - As the technical depth required to resolve an issue increase, the level of skill set increases. For some products 1 individual may handle levels 1, 2 and 3 while for other products these may be separate individuals with increasing skill sets. - Developing in-depth knowledge of technical discipline. Uses prior experience and acquired technical expertise to execute policy / strategy. - In-depth understanding of key business drivers; uses this understanding to accomplish own work. - In-depth understanding of how the work of own team integrates with other teams and contributes to the area. - Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. - Uses prior experience and on-the-job training to solve straightforward tasks. - Has access to technical skills and analytic thinking required to solve problems. - May use multiple internal sources outside of own team to arrive at decisions. - A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent. - Provides informal guidance to new team members Required Qualifications - This role requires advanced experience in the Services & Technical Support. - Knowledge level is comparable to a Bachelor's in Engineering degree from an accredited university or college certification with 3+ years of experience in Monitoring & Diagnostic or Field Services Desired Characteristics - Advanced oral and written communication skills. - Demonstrated ability to analyze and resolve problems. - Ability to document, plan, market, and execute programs. - Knowledge and experience in transformer asset monitoring and an understanding of dissolved gas analysis. - Knowledge and understanding of PLCs and troubleshooting. - Experience with various communication protocols (IEC61850, Modbus, DNP3, etc.) and their configuration using industry-standard tools Additional Information Relocation Assistance Provided: Yes

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