
Technical Support Specialist
2 days ago
Job Summary:
- We are seeking a highly skilled Technical Support Specialist to provide expert-level technical support for our clients using Atlassian Jira.
- The ideal candidate will have extensive experience in administering Atlassian tools, including JIRA and Confluence, and be able to effectively communicate technical concepts to diverse stakeholders.
- Responsibilities include providing critical technical support during high-priority incidents, assessing and evaluating third-party Atlassian Marketplace plugins, designing and optimizing JIRA workflows, and facilitating knowledge sharing and collaboration with internal and external stakeholders.
Key Responsibilities:
- Proactively troubleshoot and resolve complex technical issues
- Design and implement efficient JIRA workflows and configurations
- Develop and maintain strong relationships with internal and external stakeholders
- Contribute to the development of technical documentation and knowledge bases
Requirements:
- Strong technical skills and expertise in Atlassian tool administration
- Excellent communication and interpersonal skills
- Critical thinking and problem-solving abilities
- Ability to work independently and collaboratively as part of a dynamic team
What We Offer:
- A competitive salary and benefits package
- Ongoing training and professional development opportunities
- A collaborative and supportive work environment
- Opportunities for career growth and advancement
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