Technical Support Specialist

2 days ago


India beBeeSupport Full time ₹ 60,00,000 - ₹ 1,20,00,000

Job Summary:

  • We are seeking a highly skilled Technical Support Specialist to provide expert-level technical support for our clients using Atlassian Jira.
  • The ideal candidate will have extensive experience in administering Atlassian tools, including JIRA and Confluence, and be able to effectively communicate technical concepts to diverse stakeholders.
  • Responsibilities include providing critical technical support during high-priority incidents, assessing and evaluating third-party Atlassian Marketplace plugins, designing and optimizing JIRA workflows, and facilitating knowledge sharing and collaboration with internal and external stakeholders.

Key Responsibilities:

  • Proactively troubleshoot and resolve complex technical issues
  • Design and implement efficient JIRA workflows and configurations
  • Develop and maintain strong relationships with internal and external stakeholders
  • Contribute to the development of technical documentation and knowledge bases

Requirements:

  • Strong technical skills and expertise in Atlassian tool administration
  • Excellent communication and interpersonal skills
  • Critical thinking and problem-solving abilities
  • Ability to work independently and collaboratively as part of a dynamic team

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and professional development opportunities
  • A collaborative and supportive work environment
  • Opportunities for career growth and advancement


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