Support Partner Program

5 days ago

Bengaluru, Karnataka, India beBeeOperational Full time ₹ 80,00,000 - ₹ 1,60,00,000
Channel Operations Specialist

We're seeking an experienced analyst to support our partner program by responding to and managing inbound requests and inquiries.

  • Provide operational support to our partner program, particularly by responding to inbound requests from channel partners and internal stakeholders.
  • Act as liaison for the Global Ecosystem Operations team with cross-functional teams such as Finance, Sales Ops, Data Governance, and IT.
  • Lead and support business process improvements and establish strong partnerships with key stakeholders.

The ideal candidate will have relevant experience managing high-volume cases using email-based ticketing systems, strong customer service skills, and effective communication skills. They will also have experience collaborating with cross-functional teams, working with G-suite, ServiceNow, and SFDC, and taking ownership of a business domain or managing a business process.

This role requires a detail-oriented individual who can provide exceptional support to our partners and internal teams. The successful candidate will be able to work independently and as part of a team to drive results and improve business processes.

Key Responsibilities:

  • Manage and respond to inbound requests from channel partners and internal stakeholders.
  • Collaborate with cross-functional teams to implement business process improvements.
  • Establish strong partnerships with key stakeholders to ensure alignment and effectiveness.

Requirements:

  • Relevant experience managing high-volume cases using email-based ticketing systems.
  • Strong customer service skills and effective communication skills.
  • Experience collaborating with cross-functional teams and working with G-suite, ServiceNow, and SFDC.

What We Offer:

  • A dynamic and collaborative work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.

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