
Partner Program Coordinator
5 days ago
Role Summary:
We seek a dedicated Channel Operations Manager to support our NextWave partner program. The ideal candidate will be responsible for managing inbound requests from channel partners and internal stakeholders, ensuring seamless program execution.
- Responsibilities include granting, validating, and troubleshooting access to the partner portal.
- Ensuring accurate partner program compliance data is up-to-date.
- Handling Deal Registration exception processes.
- Updating and troubleshooting Partner Locator data.
- Managing partner applications and onboarding processes.
- Liaising with cross-functional teams, including Finance, Sales Ops, Data Governance, and IT.
- Defining and implementing business process improvements.
- Establishing strong partnerships with key stakeholders across all levels of the organization.
- Assisting with tool maintenance and data clean-up projects.
- Respond to and manage high-volume cases using an email-based ticketing system or similar.
- Develop effective communication and presentation skills for all levels of the organization.
- Collaborate with cross-functional teams to achieve shared goals.
- Utilize experience working with G-suite, ServiceNow, and SFDC to drive business success.
- Take ownership of a business domain or manage a business process.
- At least 10 years of relevant experience in a similar role.
- Strong customer service skills and attention to detail.
- Effective communication and presentation skills for all levels of the organization.
- Experience collaborating with cross-functional teams.
- Proficiency in G-suite, ServiceNow, and SFDC.
- Demonstrated ability to take ownership of a business domain or manage a business process.
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