Key Account Manager

3 hours ago


Gurgaon, Haryana, India beBeeAccount Full time ₹ 18,00,000 - ₹ 25,12,000

Job Overview:

We are seeking an experienced Key Account Manager to join our team. As a Key Account Manager, you will be responsible for building and maintaining strong relationships with key clients. You will act as the primary point of contact, ensuring customer satisfaction and driving revenue growth through upselling and cross-selling services.

Responsibilities:

  • Develop and maintain long-term relationships with key accounts to enhance customer satisfaction and loyalty.
  • Serve as the primary liaison between clients and internal teams to ensure smooth project execution and delivery.
  • Conduct regular check-ins and quarterly business reviews with clients to understand their needs and identify areas for growth.
  • Identify opportunities to increase revenue from existing accounts.
  • Pitch additional services or solutions that align with client objectives.
  • Collaborate with the sales team to develop tailored proposals and presentations.
  • Stay up-to-date on client industry trends and competitive landscape to provide valuable insights.
  • Work with internal teams to create account plans and strategies to meet client goals.
  • Ensure alignment of service delivery with client expectations, timelines, and budgets.
  • Meet or exceed revenue and retention targets for assigned accounts.
  • Track and forecast key account metrics, including sales growth, profit margins, and customer satisfaction.
  • Address client issues promptly and ensure effective resolution.
  • Work with internal teams to mitigate risks, manage escalations, and improve service delivery.

Requirements:

To be successful in this role, you will need:

  • A bachelor's degree in Business Administration, Marketing, or a related field.
  • 6-10 years of experience in Key Account Management, client servicing, or sales, preferably in the IT/software industry.
  • Proven experience managing enterprise-level clients and driving revenue growth.

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