io - Key Account Manager

About Fleetx.io:

Fleetx is an AI-powered fleet & logistics automation platform that empowers businesses to digitize and optimize their physical logistics operations while gaining actionable insights in real-time. With over 350K+ vehicles and 1M+ trips served across 100+ enterprise customers-including industry leaders like Maersk, Unilever, Adani Group, Ultratech, Glenmark, DTDC, Bisleri, Shree Cement, Birla Corporation, Saint-Gobain, Godrej, Panasonic, AM/NS, and Vedanta-we are building the future of logistics automation.

We have raised ~$40M from marquee investors like IndiaMart, Beenext, IndiaQuotient, Titan Capital, and several others who believe in our vision of digitizing the logistics and transportation backbone of every economy in the world. At Fleetx, we take pride in being innovation-driven, customer-focused, and growth-oriented, offering an environment that challenges individuals to perform at their best.

Role Overview:

We are seeking a highly motivated and customer-focused Key Account Manager (KAM) to join our team. This role is ideal for professionals who have a passion for building long-term client relationships, driving account growth, and delivering exceptional customer experiences. As a KAM, you will be the primary point of contact for key clients, ensuring their success, satisfaction, and sustained engagement with Fleetx solutions.

Key Responsibilities:

1. Client Relationship Management:

- Develop, nurture, and strengthen relationships with key clients, acting as their trusted advisor.

- Regularly engage with clients to understand their goals, challenges, and evolving needs.

- Maintain long-term strategic partnerships that contribute to revenue stability and growth.

2. Account Growth & Business Development:

- Identify upselling and cross-selling opportunities within existing accounts.

- Work closely with clients to identify how Fleetx can add greater value to their operations.

- Collaborate with the sales and product teams to expand account potential and drive business growth.

3. Communication & Client Engagement:

- Serve as the single point of contact for client queries, escalations, and feedback.

- Conduct regular business reviews with clients, presenting performance insights, ROI impact, and future roadmaps.

- Ensure transparent and proactive communication to enhance client trust and satisfaction.

4. Problem-Solving & Service Excellence:

- Anticipate and proactively resolve client issues that may impact satisfaction or service delivery.

- Collaborate with internal teams (operations, product, IoT support, and engineering) to deliver seamless solutions.

- Ensure SLAs are consistently met and clients' operational goals are supported effectively.

5. Cross-functional Collaboration:

- Partner with internal stakeholders to drive solution customizations and process improvements.

- Share client feedback and insights with the product team to influence roadmap and innovation.

- Act as the client's advocate within Fleetx, ensuring their priorities are well-represented.

6. Data-Driven Insights & Reporting:

- Analyze client usage data, performance trends, and KPIs to identify areas of improvement.

- Prepare monthly/quarterly reports highlighting account health, growth opportunities, and strategic recommendations.

- Leverage analytics to demonstrate the value of Fleetx solutions in transforming logistics operations.

Desired Skills & Experience:

1. Strong communication and interpersonal skills with a client-centric mindset.

2. Proven ability to manage and grow enterprise accounts in a fast-paced environment.

3. Excellent problem-solving abilities and attention to detail.

4. Analytical mindset with the ability to interpret data and generate actionable insights.

5. Strong negotiation and conflict resolution skills.

6. Experience collaborating across teams in a technology-driven organization.

7. Prior exposure to logistics, SaaS, IoT, or enterprise technology solutions is an added advantage.

What We Offer:

1. A dynamic, challenging, and fast-paced work environment where innovation thrives.

2. Opportunities for professional growth, learning, and leadership development.

3. Competitive compensation structure with performance-linked incentives.

4. Comprehensive medical and accidental coverage for employees and their families.

5. Exposure to cutting-edge technologies, global clients, and industry best practices.

6. A collaborative and inclusive workplace culture that values ownership, creativity, and impact.

Career Path & Growth Opportunities:

At Fleetx, we believe in rewarding performance and potential. As a KAM, you will have the opportunity to grow into senior account management, client success leadership, or strategic business development roles. Your success in managing key accounts will directly contribute to Fleetx's vision of becoming the global leader in logistics automation.