Key Account Manager

14 hours ago

Gurgaon, Haryana, India vFulfill Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Description

vFulfill is a fully managed, all-in-one eCommerce platform enabling entrepreneurs, dropshippers, global D2C brands, media buyers, and agencies to start and scale eCommerce businesses in India. By offering a comprehensive end-to-end ecosystem, vFulfill allows partners worldwide to focus on marketing and scaling their brands. Our platform aims to make eCommerce accessible and to be the only partner needed to run an eCommerce business in India. We offer high-margin products, managed sourcing and fulfillment, express shipping, global COD payout options, and everything needed on one platform, ensuring a faster, easier, smarter, and more cost-effective eCommerce experience.

Role Description

This is a full-time on-site role for a Key Account Manager - E-commerce located in Gurugram. The Key Account Manager will be responsible for managing key accounts, business planning, providing excellent customer service, and overseeing daily operations. Day-to-day tasks include developing and maintaining strong relationships with key clients, analyzing account performance, and ensuring client satisfaction. The role also involves strategic planning to drive growth and optimize accounts.

Key Responsibilities:

● Onboard and train customers on effectively using the vFulfill app.

● Address and resolve customer inquiries and escalations promptly.

● Develop and execute strategies to drive conversions, improve retention, and boost

upselling opportunities.

● Encourage sourcing requests for products from India and China to expand customer

offerings.

● Track key performance metrics, including conversion rate, CSAT (Customer

Satisfaction Score), churn rate, order volume, revenue growth, and profit margins.

● Communicate platform updates and train customers on new features or changes.

● Suggest innovative products to help customers diversify their portfolios.

● Stay updated on industry trends and competitor activities to identify growth

opportunities.

Qualifications:

● Education: Bachelor's degree in any field.

● Experience: 2+ years of experience in Customer Success and Account

Management, preferably in e-commerce, SaaS, or technology solutions.

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