Key Account Manager

3 weeks ago

Gurgaon, Haryana, India Haleon Full time
Job Description

Key Responsibilities:

- Sales & Target Delivery:
- Achieve key sales metrics in the assigned geography: revenue growth, sales targets, OTIF, and market share improvements.
- Drive performance across key modern trade scorecard KPIs including MSL compliance, chill tests, and focus SKU sales.
- Strategic Planning:
- Collaborate with National Account Managers (NAMs), MT Ops Manager, and CMT Manager to develop regional/monthly strategic plans.
- Forecast and plan business growth using data-driven insights and market trends.
- Key Account Management:
- Build and manage strong relationships with Regional Managers of top modern trade accounts.
- Conduct regular planning and reviews on a monthly/quarterly basis with key accounts.
- Team Leadership:
- Manage direct reports: Area Sales Executives (ASE MT) and Key Distributor Executives (KDE MT).
- Supervise and support outsourced team members: Area Managers (AM), Team Leaders (TL), merchandisers, and promoters.
- Cross-functional Collaboration:
- Exhibit strong matrix working by closely partnering with internal teams such as General Trade (GT), Expert Sales, Finance, Supply Chain, HR, and Digital Commerce (DCom).
- Compliance & Execution:
- Ensure 100% adherence to Haleon's Modern Trade SOPs and ways of working.
- Drive operational excellence across all retail initiatives and activations in the area.

Qualifications & Experience:

- Education:
- MBA from a premier or Tier-2 business school.
- Experience:
- Minimum 6 years of managerial experience in roles such as Area Sales Manager (GT), Key Account Manager (KAM), or Digital Commerce Manager.
- Prior experience in modern trade or consumer healthcare/FMCG industry preferred.

Behavioral Competencies:

- Strong planning and analytical skills
- Effective communicator and relationship builder
- Agile mindset aligned with Haleon's values and behaviors
- Proven ability to manage cross-functional teams in a matrix structure

Diversity, Equity & Inclusion:

- Haleon is committed to fostering an inclusive environment that celebrates diverse perspectives and encourages a workplace where everyone belongs and thrives. The company values fairness, respect, and equity across all levels.

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