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ServiceNow Platform Lead

3 weeks ago

Bellary, Karnataka, India beBeeLeadership Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

ServiceNow Leadership Opportunity:

A seasoned professional is sought to lead the development and administration of our ServiceNow platform. The ideal candidate will possess in-depth knowledge of ServiceNow modules, technical expertise, and excellent collaboration skills.


  • Technical Expertise:
    • Flow Designer: A strong understanding and hands-on experience with creating catalog items, approval workflows, dynamic forms, SLAs, and client/server scripts are required.
    • Auditing & Compliance: Experience in audit preparation, compliance documentation, and training L1/L2 teams is essential.
    • Integration: Proven ability to integrate ServiceNow with third-party systems (e.g., identity platforms, facilities systems) is a must.
  • Metric Tracking: Proficiency in setting up and tracking metrics like ticket volumes, deflection rates, module usage, and SLA performance is necessary.
  • Leadership: Demonstrated leadership in instance upgrades, patch management, clone processes, and stakeholder engagement is highly valued.


Requirements:

  • 7+ years administering the ServiceNow platform across various modules.
  • Strong collaboration skills with HR, IT, and Facilities to define and streamline workflows.


About This Opportunity:

This opportunity values innovation and excellence. We are committed to providing a dynamic work environment that fosters growth and collaboration.