ServiceNow Technical Lead

2 weeks ago

Bellary, Karnataka, India beBeeTechnical Full time ₹ 18,24,000 - ₹ 24,20,000

Are you looking for a challenging role that involves designing and implementing the Configuration Management Database (CMDB) within the ServiceNow platform?

A CMDB is a critical component of IT service management, as it provides a centralized repository of data about an organization's hardware, software, and services. As a senior IT professional, you will be responsible for leading the design, development, and maintenance of the CMDB.

  • Key Responsibilities
  • Lead the design, development, and maintenance of the CMDB within the ServiceNow platform.
  • Collaborate with IT and business stakeholders to gather requirements and ensure CMDB solutions meet business needs.
  • Implement and enforce CMDB data standards, policies, and procedures to ensure data integrity and accuracy.
  • Develop and maintain CMDB documentation, including data models, workflows, and processes.
  • Provide technical leadership and mentorship to the CMDB development team.
  • Perform regular audits and data quality checks to identify and resolve discrepancies.
  • Integrate the CMDB with other IT Service Management (ITSM) processes and tools.
  • Stay up-to-date with ServiceNow CMDB best practices and industry trends.
  • Conduct training sessions for end-users and stakeholders on CMDB functionalities and best practices.

Requirements

To succeed in this role, you will need:

  • Experience in CMDB development and administration within the ServiceNow platform.
  • Proven experience leading CMDB projects and teams.
  • In-depth knowledge of ITIL processes and best practices.
  • Experience with integrating CMDB with other ITSM processes and tools.

What We Offer

This is an exciting opportunity to work with a global digital solutions and technology consulting company. You will have the chance to work on complex projects, develop your skills, and grow your career in a dynamic and supportive environment.

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