Technical ServiceNow ITOM Specialist
21 hours ago
We're seeking an accomplished ServiceNow ITOM Implementation Specialist with extensive experience in developing and implementing technical solutions using the ServiceNow platform.
The ideal candidate will possess a deep understanding of IT Operations Management, CMDB, CSDM, Discovery, Service Maps, Event/Alert Management, Asset Management, Performance Analytics, AIOps, Predictive Intelligence, and Integration Hub.
- Develop and implement technical solutions on the ServiceNow platform to meet business requirements.
- Design, develop, test, and configure business requirements on the ServiceNow platform with a focus on ITOM, CMDB, CSDM, Discovery, Service Maps, Event/Alert Management, Asset Management, Performance Analytics, AIOps, Predictive Intelligence, and Integration Hub.
- Capture requirements from business stakeholders and SMEs through demonstrations and workshops.
- Coordinate with internal/external stakeholders for development of user stories, configurations, and delivery on agreed timelines.
- Configure modules, develop custom solutions as required through scripting and software development.
- Prepare high-level designs (HLD), low-level designs (LLD), architecture designs, technical documentations as specified and internally required.
- Work with the platform team to update technology direction and strategy. Manage BAU tasks.
- Provide value-based assessments and workshops to help maximize business results from ServiceNow software.
Profile Description:
Required Skills and Qualifications- At least 5+ years of experience in IT software, custom app development, with minimum 5 years in ServiceNow implementations, system integrations, and development of ITOM.
- Hands-on developer experience in scripting, unit testing of NOW platform features, System Integrations (REST/SOAP).
- Expert knowledge on configuring CMDB, CSDM model, configure Discovery, Service Mappings with Impact, Root Cause Analysis.
- Expert knowledge on Event, Alert, Incident Management rules. Event, Alert mapping with monitoring sources, Know-how of Alert Intelligence, Predictive AIOps, Manual, Automated Service Mappings.
- Deep understanding of REST, WSDL, JSON, and ability to integrate with third-party applications, data sources.
- Manages CMDB & Asset foundation data tables, CMDB, Import Sets, and Update Sets.
- Expertise in configuring UI Actions/UI Policy ACL, etc. Hands-on with Angular based Client-side & Server-side scripts, Business Rules, Glide Scripting, JavaScript, AJAX, HTML, CSS, JSON Web technologies.
- Experience with Performance Analytics, Predictive Intelligence, and designing KPI-driven Reporting & Dashboards.
- Develop and manage application code, user interfaces, and integration components.
- Create and maintain necessary development documentation-project plan, technical design, developer notes, user manual, etc.
- CIS-ITOM, CIS-Discovery, CIS-CMDB, CIS-Event/CSA
- NOW Platform Development & Implementation
- ITIL Certified (optional)
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