Senior Platform Expert

14 hours ago

Bellary, Karnataka, India beBeeServiceNow Full time ₹ 20,00,000 - ₹ 25,00,000
Job Description">

The ServiceNow Technical Lead is responsible for overseeing a team of experts in the ServiceNow platform, ensuring that all tasks are completed efficiently and effectively.

">

Key Responsibilities:

">
  • Prioritize and manage incoming ServiceNow-related tasks, including incident resolution, service requests, and platform enhancements.
  • Assign tasks to team members based on skillsets, workload, and project requirements to optimize team performance.
  • Act as the primary liaison with customers, gathering and clarifying requirements, providing updates on project progress, and ensuring customer satisfaction.
  • Mentor and guide team members, fostering a collaborative environment, providing technical guidance, and supporting professional development.
  • Oversee the design, development, and implementation of ServiceNow solutions, ensuring alignment with best practices and business objectives.
  • Track team performance, monitor KPIs, and provide regular reports to stakeholders on project status, team productivity, and service delivery.
">Qualifications">

To be successful in this role, you will need:

">
  • A Bachelor's degree in computer science, information technology, or a related field (or equivalent experience).
  • 5+ years of experience working with the ServiceNow platform (ITSM, ITOM, HR, or other modules).
  • 2+ years in a leadership or team lead role, managing technical teams.
  • Proven experience in customer-facing roles, with strong communication skills.
  • Certifications: ServiceNow Certified System Administrator (required); additional certifications like Certified Implementation Specialist or Certified Application Developer (preferred).
">Technical Skills">

You will also need:

">
  • Proficiency in ServiceNow configuration, customization, and administration (e.g., workflows, scripting, integrations).
  • Familiarity with ITIL processes (e.g., Incident, Problem, Change Management).
  • Knowledge of JavaScript, HTML, CSS, and REST/SOAP APIs.
">Soft Skills">

In addition, you should possess:

">
  • Strong leadership and team management abilities.
  • Excellent verbal and written communication skills for engaging with customers and stakeholders.
  • Problem-solving mindset with the ability to prioritize and multitask in a fast-paced environment.
">

With these skills and qualifications, you will be well-equipped to succeed as a ServiceNow Technical Lead."]},

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