Retail Training Specialist

1 day ago

Bengaluru, Karnataka, India beBeeTraining Full time ₹ 9,00,000 - ₹ 12,00,000

Job Opportunity

We are seeking a dedicated and results-driven Retail Training Specialist to join our team. As a Retail Training Specialist, you will be responsible for delivering high-impact classroom and on-the-job training sessions to equip new hires with the skills necessary to excel in their roles.

Key Responsibilities:

  • Conduct engaging classroom training sessions for new hire employees.
  • Ensure seamless execution of the Class Room Training (CRT) program and On-The-Job Training (OJT), monitoring learner progress.
  • Utilize interactive training techniques such as role-plays, case studies, and scenario-based learning to enhance knowledge retention and application.
  • Oversee the training journey from onboarding to completion, ensuring proper handholding of new hires.
  • Track and analyze the performance of new hires, identifying areas of improvement and developing targeted learning interventions.
  • Monitor throughput performance during NHT and ensure new hires meet expected sales and service benchmarks.
  • Conduct store visits to assess real-time learning applications and provide in-store coaching to reinforce key concepts.
  • Maintain accurate training databases, attendance records, trainer productivity, and performance dashboards to inform strategic decision-making.
  • Identify trends in employee performance and recommend data-driven solutions to improve overall training effectiveness.
  • Develop comprehensive training impact reports, highlighting improvements in employee productivity and customer experience.
  • Collaborate with stakeholders to align training initiatives with business goals, driving a culture of continuous learning and improvement.

Required Skills & Qualifications:

  • 3+ Years of experience in Retail Training, with a proven track record of success.
  • Strong facilitation and communication skills, with the ability to engage diverse audiences.
  • Experience in CRT implementation and store-level coaching, with a deep understanding of retail operations.
  • Proficiency in data analysis and performance tracking, with the ability to interpret complex data sets.
  • Hands-on experience with Microsoft Excel for reporting and analytics, with a strong understanding of data visualization techniques.
  • Strong stakeholder management and collaboration skills, with the ability to build and maintain effective relationships.
  • Knowledge of retail operations, customer service, and sales training, with a focus on delivering exceptional customer experiences.
  • Ability to multitask and manage training programs across multiple locations, with a strong attention to detail and organizational skills.

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