Operational Team Lead for FBA Support

1 week ago


Hyderabad, Telangana, India myGwork Full time

This is a role at Amazon, an inclusive employer and a member of the myGwork community. The job involves leading teams to provide world-class service to Sellers.

About Amazon

Amazon's Fulfillment by Amazon (FBA) team provides a low-cost alternative for fulfillment and enables third-party Sellers to grow their business rapidly. This opportunity is built around Amazon's scale and supply chain capabilities.

The Role

This position is responsible for managing a team of up to 20 front-line associates in the FBA Support Operations team. The ideal candidate will have experience in operational and retail management, as well as team management. They should be knowledgeable about Microsoft Office products and applications, particularly MS Excel and Word.

Key Responsibilities
  • Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals.
  • Provide individual coaching feedback sessions and frequent one-on-ones that focus on performance, attendance adherence, and career development.
  • Serve as a leader and point of contact for escalated contact resolution of a supervisory or sensitive nature.
  • Partner and communicate with stakeholders to ensure consistent employee experience.
  • Lead team meetings focused on team performance, policy updates, and team-building activities.
  • Create and update weekly and monthly productivity reports displaying team performance against expectations.
Requirements

The ideal candidate should have:

  • 4+ years of operational and/or retail management experience.
  • 2+ years of team management experience.
  • Knowledge of Microsoft Office products and applications, especially MS Excel and Word.

Preferred qualifications include experience in six sigma defect reduction techniques and Lean techniques. We are committed to creating an inclusive workplace where everyone can thrive.



  • Hyderabad, Telangana, India myGwork Full time

    Job DescriptionThis role is with Amazon, a leading inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. As an Amazon employee, you will be part of a diverse and dynamic team.About the Job:We are seeking a creative, dynamic, and experienced Manager to lead our growing FBA Support Ops team in Hyderabad...


  • Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    About the RoleWe are seeking an experienced Operations Manager to lead our Amazon FBA Support team in Hyderabad. As a key member of our organization, you will be responsible for driving results in a production environment and leading teams towards meeting operational metrics of quality, productivity, and service levels.Responsibilities:Lead multiple...


  • Hyderabad, Telangana, India myGwork Full time

    This exciting opportunity is with myGwork, an inclusive employer and a member of the largest global platform for the LGBTQ+ business community.Please note that direct contact with the recruiter is not recommended.The role you are applying for is a creative, dynamic and experienced Manager to lead the growing FBA Support Ops team in Hyderabad (IN).In Support...


  • Hyderabad, Telangana, India myGwork Full time

    Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community, currently seeks a creative, dynamic and experienced leader to manage the growing FBA Support Ops team in Hyderabad. This is a challenging role that requires strong operational management skills, excellent communication abilities and...


  • Hyderabad, Telangana, India myGwork Full time

    Amazon is an inclusive employer and a member of the myGwork platform. The company seeks to improve the lives of Sellers and buyers through its billion-dollar logistics infrastructure.About the JobThis role involves leading a team of up to 20 front-line associates in the FBA Support Operations department. The successful candidate will have experience in...


  • Hyderabad, Telangana, India myGwork Full time

    About myGworkmyGwork is an inclusive employer and a member of the LGBTQ+ business community. We value diversity and strive to create a workplace where everyone feels welcome and supported.Seller Coaching Manager RoleThe FBA Seller Performance Manager will be part of our Fulfilment by Amazon team based in Hyderabad, India. This role requires a self-driven...


  • Hyderabad, Telangana, India myGwork Full time

    Job Title: Operational Excellence LeadAbout the Role:The FBA Seller Coaching team at myGwork is seeking an enthusiastic candidate to become part of the Fulfilment by Amazon team based in Hyderabad, India. As an Operational Excellence Lead, you will be responsible for driving performance and operational optimization, focusing on career development, quality...


  • Hyderabad, Telangana, India myGwork Full time

    Join Amazon, a company that empowers inclusivity and diversity, as a Support Ops Manager I in our FBA Support Operations team.About the RoleThis is a dynamic role where you will lead a team of up to 20 associates and be responsible for managing their performance expectations and goals. You will work closely with stakeholders to ensure a consistent employee...


  • Hyderabad, Telangana, India myGwork Full time

    Company OverviewAmazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community, is seeking highly motivated Machine Learning Data associates for its Fulfillment by Amazon's (FBA) Support Operations site in Bangalore.FBA is a growing business built around Amazon's world-class capability in Ordering,...


  • Hyderabad, Telangana, India myGwork Full time

    About Amazon and myGworkAs an inclusive employer, Amazon is a member of myGwork, the largest global platform for the LGBTQ+ business community.We are looking for a talented Business Analyst to join our Fulfillment by Amazon (FBA) Analytics team. The successful candidate will have excellent quantitative and data analytical abilities, with experience working...


  • Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    ADCI HYD 13 SEZ is seeking a skilled Business Intelligence Analyst to join our team in Hyderabad, India. As a key member of our organization, you will play a crucial role in driving business growth and decision-making through data-driven insights.About the RoleWe are looking for a talented individual with experience in business intelligence, analytics, and...


  • Hyderabad, Telangana, India myGwork Full time

    Fulfillment by Amazon (FBA) is a revolutionary service offering that empowers merchants to send their inventory directly to Amazon's secure facilities. Once stored, items can be listed for sale on Amazon or other channels like the merchant's website or third-party shopping platforms. When orders are received, Amazon takes care of picking, packing, and...


  • Hyderabad, Telangana, India myGwork Full time

    Unlock your potential as an E-commerce Operations Coach at myGwork, a global platform for the LGBTQ+ business community and Amazon's inclusive employer.This role offers a competitive salary of $80,000 - $110,000 per year, depending on experience.About the JobWe are seeking a Sr. Seller Coaching Specialist to join our FBA Support Operations team in India. As...


  • Hyderabad, Telangana, India myGwork Full time

    About the RoleWe are seeking an experienced Operational Excellence Manager to join our Seller Coaching team in Hyderabad, India. As a key member of our FBA team, you will be responsible for delivering exceptional coaching results and driving process improvements.

  • Senior Team Lead

    4 weeks ago


    Hyderabad, Telangana, India Ivy comptech Full time

    About This RoleThe Senior Team Lead - Customer Support Operations will be responsible for leading, coaching and performance managing a team of customer support advisors and senior customer support advisors.Key ResponsibilitiesOverall accountability and responsibility for the team's performance.Responsible for direct leadership, supervision, development and...


  • Hyderabad, Telangana, India myGwork Full time

    About the Role:We are seeking an experienced Technical Operations Manager to lead our AWS Support team in India. This is a unique opportunity to join a dynamic and inclusive organization that values diversity, equity, and inclusion.Job Summary:The successful candidate will be responsible for managing a team of 15-20 Support Engineers, providing world-class...


  • Hyderabad, Telangana, India myGwork Full time

    We are seeking a highly skilled Sales Performance Coach to join our Fulfillment by Amazon (FBA) Support Operations team in India. As a Sales Performance Coach, you will be responsible for formulating effective coaching strategies to influence Seller behavior and reduce defects in our supply chain.In this role, you will work closely with the FBA Operations &...


  • Hyderabad, Telangana, India myGwork Full time

    This role offers a competitive salary of $80,000 - $110,000 per annum.At myGwork, we are an inclusive employer and a member of the LGBTQ+ business community. As a Senior Seller Performance Coach, you will be responsible for driving merchant compliance through coaching and case creation.About the RoleWe are looking for a highly skilled and experienced...


  • Hyderabad, Telangana, India myGwork Full time

    Company OverviewAmazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community, is seeking highly motivated professionals to join its Fulfillment by Amazon (FBA) Support Operations team in Bangalore.


  • Hyderabad, Telangana, India myGwork Full time

    About the RoleAs a seasoned Cloud Support Operations Manager at myGwork, you will be leading a team of 15-20 Support Engineers in India to deliver world-class support on all Amazon Web Services (AWS) offerings. This is an exciting opportunity for a highly motivated individual with a passion for cloud computing and excellent leadership skills.About YouWe are...