Senior Seller Performance Coach

1 week ago


Hyderabad, Telangana, India myGwork Full time

This role offers a competitive salary of $80,000 - $110,000 per annum.

At myGwork, we are an inclusive employer and a member of the LGBTQ+ business community. As a Senior Seller Performance Coach, you will be responsible for driving merchant compliance through coaching and case creation.

About the Role

We are looking for a highly skilled and experienced individual to join our FBA Support Operations team in India. The successful candidate will formulate effective coaching strategies to influence seller behavior, reduce defects in our supply chain, and work closely with the FBA Operations & Supply Chain team in Luxembourg.

  • Conduct trainings and provide mentoring support to investigations specialists
  • Maintain SOP excellence and handle escalations & special cases for seller coaching
  • Perform SIM quantity and health checks, and deep dive into complex changes to improve processes
  • Support investigation specialist development, reporting performance and gaps to Team Manager
  • Act as Team Lead backup to report performance on programs to PMs in WBR / MBR
  • Collaborate with Product/Program Management teams to drive seller adoption via coaching programs
Key Qualifications

The ideal candidate will possess:

  • 3+ years of relevant professional experience in customer-facing, analytical roles
  • Excellent written and verbal communication skills (English)
  • Ability to build strong relationships with stakeholders and key partners
  • Experience in data analysis, SQL knowledge, and MS Excel proficiency
  • Strong business judgement, driven by problem-solving and analytical capabilities
About myGwork

As a leading employer in the LGBTQ+ community, myGwork values diversity and inclusivity. We offer a dynamic and supportive work environment, where employees can thrive and grow professionally.



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