Operational Excellence Lead
1 day ago
About the Role:
The FBA Seller Coaching team at myGwork is seeking an enthusiastic candidate to become part of the Fulfilment by Amazon team based in Hyderabad, India. As an Operational Excellence Lead, you will be responsible for driving performance and operational optimization, focusing on career development, quality management, and process improvement.
Key Responsibilities:
- Manage a team of Seller Coaching specialists, providing leadership and administrative support, focusing on career development.
- Focusing on performance management and operational optimization.
- Driving quality within the Seller Coaching process with regular audits, cooperating with business partners.
- Liaising with tech team to improve Seller Coaching processes.
- Continuous improvements - enforce vendor and product compliance standards with FBA Merchants.
Requirements:
To be successful in this role, you should have any graduate degree or above (or) an equivalent degree from accredited institutions. A minimum of 2+ years of employee and performance management experience, along with 1+ year of successful experience in driving projects (operations), is required. Additionally, Seller / Vendor / Customer Support Experience with Strong Business acumen, Highly Analytical skills, Ability to Quickly Identify Value and Opportunity in Complex Operating Models, Ability to organize, prioritize and schedule work assignments, and Ability to develop, plan, and implement short and long-range goals are essential.
Preferred Qualifications:
The ideal candidate will have experience in analyzing data, seller communication, and a strong customer focus. He or she will be an inspiring team member, adapt quickly reacting to a changing environment, and have a background in FBA and a proven sense of delivering operational excellence. Interest in and experience with partnering closely with technology teams are strongly preferred.
Salary: ₹12,50,000 per annum, depending on qualifications and experience. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
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