Transformation Excellence Lead

1 week ago


Hyderabad, Telangana, India Firstsource Full time

At Firstsource, a leading provider of customized Business Process Management (BPM) services, we are seeking an experienced Transformation Excellence Lead to join our team in Hyderabad.

We offer a competitive salary range of ₹ 20,00,000 - ₹ 30,00,000 per annum, depending on experience and qualifications.

The ideal candidate will have a strong background in process improvement and digitization initiatives, with a proven track record of eliminating costs, improving customer experiences, and increasing efficiency. They will also possess excellent analytical, problem-solving, facilitation, and project management skills.

As a Transformation Excellence Lead at Firstsource, you will be responsible for:

  • Leading, managing, mentoring, or executing process improvement and digitization initiatives for support functions.
  • Establishing positive working relationships at senior levels with functional heads.
  • Building a culture of continuous improvement and innovation.
  • Coaching, guiding, and supporting teams to achieve strategic objectives.

You will also have the opportunity to explore opportunities for high-impact transformation initiatives, such as RPA/AI deployment, contact avoidance/elimination/deflection, and end-to-end deployment of Intelligent Automation (IA).

Key Performance Indicators (KPIs) for this role include value delivered through projects in support functions, automation identification and deployment support, project management and process improvement, facilitating change, and idea generation and management.

To be successful in this role, you will need to hold an MBA degree, have LSS Black Belt Certification or management consulting experience, and possess a strong understanding of business processes and systems.

This is a fantastic opportunity to join a leading BPM service provider and contribute to the growth and success of our organization.



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