Senior Fulfillment Operations Specialist
2 weeks ago
Company Overview
Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community, is seeking highly motivated Machine Learning Data associates for its Fulfillment by Amazon's (FBA) Support Operations site in Bangalore.
FBA is a growing business built around Amazon's world-class capability in Ordering, Fulfillment, Transportation, and Customer Service. By leveraging our current scale and supply chain, FBA can provide a low-cost alternative for fulfillment and enable sellers to rapidly grow their business.
Salary: The estimated salary for this role is ₹8-12 lakhs per annum, depending on experience.
Job Description:
The Support Operations role in FBA is to support Sellers with financial-related questions and ensure they are addressed in accordance with policy. We believe consistency is the foundation of the world-class service we provide our Sellers, and Support Operations is at the center of ensuring consistent and fair evaluation of Seller inquiries.
Key Responsibilities:
- Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests.
- Evaluate research requests from FBA Sellers for lost and damaged inventory in a contact center environment (email/ticketing only, no phones).
- Achieve weekly productivity and quality targets.
About the Team:
Mission - To mitigate business risk while driving an excellent customer experience.
BASIC QUALIFICATIONS:
- Bachelor's Degree.
- Experience with Microsoft Office, including Outlook, Word, and Excel.
- Exceptional analytical, logical, and data gathering skills.
- Excellent communication and comprehension skills.
- Excellent problem-solving skills.
PREFERRED QUALIFICATIONS:
- Experience in a production environment and proven track record of achieving productivity and quality targets.
- Previous experience in a contact center environment.
- Experience in problem solving, including the ability to recognize non-obvious patterns.
- Experience in prioritizing multiple tasks of competing priority with the ability to meet deadlines.
- Ability to maintain high levels of confidentiality and data security standards.
- A strong attention to detail and the ability to work independently in a fast-paced and rapidly changing environment.
- A bias for action and an ability to deal with ambiguity. Can work effectively and drive change in loosely defined situations.
- Clear oral and written communication skills.
- Experience with fraud or risk investigations.
- Experience in payments & banking domain.
- Demonstrated positive, results-oriented attitude.
- Excellent team player capable of learning and sharing knowledge in a team environment.
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