Logistics Operations Specialist, Transportation Optimization
3 days ago
Company Overview
">Amazon is an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
">Salary: $85,000 - $110,000 per year
">Job Description
">A Logistics Operations Specialist at Amazon's Transportation Operation Center (TOC) plays a critical role in ensuring the smooth functioning of Amazon transportation. The TOC is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network, supporting multiple geographies like NA, India, and EU.
">The Trans Ops Specialist facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. They work across two verticals - Inbound and Outbound operations.
">Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. The Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery.
">Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. The Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises.
">Required Skills and Qualifications
">Key responsibilities include communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers). Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus.
">The ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form.
">Benefits
">Providing real-time customer experience by working in 24*7 operating environment.
">Others
">Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics, or relevant work experience in logistics or related field. Experience with Excel and SQL is required. Excellent communication, both verbal and written, and problem-solving skills are essential.
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