Fulfillment Operations Team Lead

3 days ago


Hyderabad, Telangana, India myGwork Full time

Join Amazon, a company that empowers inclusivity and diversity, as a Support Ops Manager I in our FBA Support Operations team.

About the Role

This is a dynamic role where you will lead a team of up to 20 associates and be responsible for managing their performance expectations and goals. You will work closely with stakeholders to ensure a consistent employee experience and drive process improvements.

The ideal candidate has at least 4 years of operational and/or retail management experience, 2+ years of team management experience, and advanced knowledge of Microsoft Office products, especially MS Excel and Word. Experience with six sigma defect reduction techniques and Lean techniques is a plus.

Responsibilities
  • Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals.
  • Provide individual coaching feedback sessions and frequent one-on-ones focused on performance, attendance adherence, and career development.
  • Serve as a leader and point of contact for escalated contact resolution of a supervisory or sensitive nature.
  • Partner and communicate with stakeholders to ensure consistent employee experience.
  • Lead team meetings focused on team performance, policy, and site updates, and team-building activities.
  • Create and update weekly and monthly productivity reports displaying team performance against expectations.
Key Qualifications
  • At least 4 years of operational and/or retail management experience.
  • 2+ years of team management experience.
  • Advanced knowledge of Microsoft Office products, especially MS Excel and Word.
  • Experience with operations, risk, fraud investigations, etc.
Salary Range:

$80,000 - $110,000 per year, depending on location and experience.

Please note that this salary range is an estimate based on industry standards and may vary depending on factors like location and qualifications.



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