Help Desk Support Engineer
2 days ago
HCLTech is a leading global technology company that offers innovative and customer-centric digital transformation solutions.
SalaryThe estimated annual salary for this position is $70,000 to $90,000, depending on experience.
Job DescriptionWe are seeking a skilled Help Desk Support Engineer to provide technical support for connectivity software and hardware products. As a Help Desk Support Engineer, you will be responsible for:
- Diagnosing and resolving complex technical issues remotely;
- Escalating unresolved issues to senior analysts or functional support groups;
- Maintaining accurate records in ServiceNow;
- Providing exemplary customer service and ensuring clarity and understanding for non-technical users;
- Monitoring and meeting performance goals, including KPIs and SLAs;
- Documenting technical issues accurately for root cause analysis.
To be successful in this role, you will need:
- 1–3 years of experience in technical support or customer service;
- Proficiency with call-tracking tools (ServiceNow, Five9);
- Strong analytical, problem-solving, and communication skills;
- Knowledge of PC operating systems, networking, and peripheral devices;
- Familiarity with MS Office Suite, browsers, and connectivity software.
As an employee of HCLTech, you can expect:
- A competitive salary range of $70,000 to $90,000 per year;
- A comprehensive benefits package, including medical, dental, and vision insurance;
- A 401(k) retirement plan with company match;
- Tuition reimbursement and professional development opportunities;
- A dynamic and supportive work environment.
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