IT Service Desk Associate
5 days ago
Job Overview:
We are seeking a highly motivated and experienced IT Service Desk Associate to join our team. As a Service Desk Associate, you will be the first point of contact for customers with technical issues, providing timely and effective support to resolve their problems.
Responsibilities:
- Respond to customer requests via phone, email, or chat, providing prompt and professional support to resolve technical issues.
- Support end-user devices and peripherals, including computer hardware, operating systems, communications, software applications, data processing, and security.
- Perform post-resolution follow-ups to ensure customer satisfaction and provide additional support as needed.
- Research and resolve technical problems, creating/updating knowledge articles and support processes functions.
Requirements:
- Experience: Min. 6 months to 1 year (Mandatory) and 1 to 2 years (Preferred)
- Exceptional written and verbal communication skills
- Exceptional ability to multitask and adapt to new platforms and skills
- Exceptional sense of urgency and interpersonal skills, with a focus on rapport-building, listening, and questioning skills
- Ability to work under pressure and deal with constraints
Preferred Skills:
- Troubleshoot, ITIL, BSOD, ServiceNow, Active Directory/ MS Outlook/ MS Suite / MS Office
- Apple hardware, Mac OS, Google (G-Suite), Windows, and Office365 experience
- Graduate from an accredited institution or Under-graduate with relevant technical experience
- Previous customer/technical support or technology experience
Benefits:
We offer a competitive salary, ranging from ₹3 LPA for Freshers to ₹15 LPA for experienced professionals, along with benefits such as medical insurance, paid time off, and opportunities for growth and development.
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