IT Service Desk Associate

5 days ago


Noida, Uttar Pradesh, India Tech Mahindra Full time

Job Overview:

We are seeking a highly motivated and experienced IT Service Desk Associate to join our team. As a Service Desk Associate, you will be the first point of contact for customers with technical issues, providing timely and effective support to resolve their problems.

Responsibilities:

  • Respond to customer requests via phone, email, or chat, providing prompt and professional support to resolve technical issues.
  • Support end-user devices and peripherals, including computer hardware, operating systems, communications, software applications, data processing, and security.
  • Perform post-resolution follow-ups to ensure customer satisfaction and provide additional support as needed.
  • Research and resolve technical problems, creating/updating knowledge articles and support processes functions.

Requirements:

  • Experience: Min. 6 months to 1 year (Mandatory) and 1 to 2 years (Preferred)
  • Exceptional written and verbal communication skills
  • Exceptional ability to multitask and adapt to new platforms and skills
  • Exceptional sense of urgency and interpersonal skills, with a focus on rapport-building, listening, and questioning skills
  • Ability to work under pressure and deal with constraints

Preferred Skills:

  • Troubleshoot, ITIL, BSOD, ServiceNow, Active Directory/ MS Outlook/ MS Suite / MS Office
  • Apple hardware, Mac OS, Google (G-Suite), Windows, and Office365 experience
  • Graduate from an accredited institution or Under-graduate with relevant technical experience
  • Previous customer/technical support or technology experience

Benefits:

We offer a competitive salary, ranging from ₹3 LPA for Freshers to ₹15 LPA for experienced professionals, along with benefits such as medical insurance, paid time off, and opportunities for growth and development.



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