Water Collection Specialist
4 days ago
DrinkPrime is a subscription-based drinking water solution catering to the need for safe and reliable drinking water in Urban India.
We aim to change the way people think about the water they drink by providing innovative solutions through our integrated technology-based purifiers.
Our mission is to make safe drinking water accessible and affordable to every resident in India, driven by a tech-first approach.
Key Responsibilities- Identify outstanding debts and monitor customer accounts
- Communicate with customers regarding overdue payments and follow up until payment is received
- Suggest suitable subscription plans based on customer needs
- Foster long-term relationships with customers
- Escalate irregular cases to supervisors for assistance
- Present reports on collection activities and progress
- Explain the consequences of delayed payments and encourage timely payments
- Stay updated on new products, features, and pricing plans
- Hands-on experience with outbound sales techniques
- Proven track record as a Collection Specialist or similar role
- Strong knowledge of billing procedures
- Awareness of various collection techniques
- Excellent verbal and written communication skills
- Proficiency in English and Hindi
- Minimum 12th pass with 1-2 years of collection work experience
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