Tele Collection Professional

2 weeks ago


Bengaluru, Karnataka, India DrinkPrime Full time
About DrinkPrime

We are committed to making safe drinking water accessible and affordable to every resident in India. Our innovative subscription-based model provides customers with water purifiers that use integrated technology to monitor water quality.

At DrinkPrime, we are on a mission to make a tangible impact on the lives of our customers. We believe that our tech-first approach will help us solve the problem of unreliable water supply in Urban India.

As a key member of our team, you will be responsible for:

Key Responsibilities:

  1. Monitoring accounts to identify outstanding debts
  2. Communicating with customers to discuss their overdue payments
  3. Following up with customers until payment is received
  4. Identifying customer needs and suggesting suitable subscription plans
  5. Building long-term trusting relationships with customers
  6. Escalating irregular cases to the supervisor for assistance
  7. Preparing and presenting reports on collection activities and progress
  8. Explaining the consequences of delayed payments to customers
  9. Staying up-to-date with new products, features, and pricing plans

Requirements:

  • Hands-on experience with multiple sales techniques
  • Proven experience as a Collection Specialist or similar role
  • Excellent knowledge of billing procedures
  • Knowledge of various collection techniques
  • Ability to communicate clearly and professionally
  • Proficiency in English and Hindi
  • Minimum 12th pass with 1-2 years of collection work experience


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