Tele Collection Professional
2 weeks ago
We are committed to making safe drinking water accessible and affordable to every resident in India. Our innovative subscription-based model provides customers with water purifiers that use integrated technology to monitor water quality.
At DrinkPrime, we are on a mission to make a tangible impact on the lives of our customers. We believe that our tech-first approach will help us solve the problem of unreliable water supply in Urban India.
As a key member of our team, you will be responsible for:
Key Responsibilities:
- Monitoring accounts to identify outstanding debts
- Communicating with customers to discuss their overdue payments
- Following up with customers until payment is received
- Identifying customer needs and suggesting suitable subscription plans
- Building long-term trusting relationships with customers
- Escalating irregular cases to the supervisor for assistance
- Preparing and presenting reports on collection activities and progress
- Explaining the consequences of delayed payments to customers
- Staying up-to-date with new products, features, and pricing plans
Requirements:
- Hands-on experience with multiple sales techniques
- Proven experience as a Collection Specialist or similar role
- Excellent knowledge of billing procedures
- Knowledge of various collection techniques
- Ability to communicate clearly and professionally
- Proficiency in English and Hindi
- Minimum 12th pass with 1-2 years of collection work experience
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