Tele Collections Specialist

1 month ago


Bengaluru, Karnataka, India VCATCH Full time

Company Overview

VCATCH is a leading BPO company that operates on Six-Sigma standards, delivering cost-effective call center services in Bangalore, Karnataka.

Job Overview

VCATCH is seeking a highly motivated and results-oriented Tele Collections Executive to manage and recover outstanding debts from customers effectively.

Key Responsibilities

  • Contact customers via telephone to discuss outstanding debts and initiate collection efforts
  • Negotiate payment arrangements with customers based on their financial situation and company procedures
  • Update and maintain accurate records of all collection efforts and customer interactions
  • Respond to customer inquiries and resolve any issues or disputes related to outstanding debts
  • Work closely with the internal team to ensure all necessary information is obtained for the collection process

Requirements

  • Junior: 1 to 3 years of experience in collections or a related field
  • Strong negotiation and communication skills
  • Ability to build rapport and effectively interact with customers
  • Excellent problem-solving and decision-making abilities
  • Detail-oriented with strong organizational skills


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