Tele Collections Associate
4 weeks ago
Company Overview
VCATCH is a progressive organization leveraging Six-Sigma standards, backed by an experienced management team with extensive expertise in the BPO industry. With a robust infrastructure and cutting-edge technology, we provide cost-effective call center services in Bangalore. Our specialization spans various sectors including Ed-tech, E-commerce, FMCG, Aggregators, and Real-estate. As a leading contact center, we drive your ROI growth effectively. VCATCH boasts a team of 51-200 employees and is headquartered in Bangalore.
Job Overview
We are seeking a motivated Junior Tele Collection Executive to join our team in Bangalore Urban. This is a full-time position in which you will play a critical role in our BPO operations. The ideal candidate will have proficiency in debt collection along with fluency in English and Hindi.
Responsibilities
- Initiate outbound calls to customers with outstanding payments and make arrangements for payments.
- Negotiate payment plans with customers in a courteous and professional manner.
- Record all communications and payment arrangements in the company's CRM system.
- Follow-up with customers on scheduled payment dates to ensure commitment to payment plans is maintained.
- Address customer queries and provide information regarding their due payments and account statuses.
- Cooperate with team members and supervisors to achieve monthly collection targets.
- Maintain a high level of customer service while handling sensitive financial information.
- Ensure compliance with company policies and legal requirements throughout all collection activities.
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