Tele Collections Associate

4 weeks ago


Bengaluru, Karnataka, India VCATCH Full time

Company Overview

VCATCH is a progressive organization leveraging Six-Sigma standards, backed by an experienced management team with extensive expertise in the BPO industry. With a robust infrastructure and cutting-edge technology, we provide cost-effective call center services in Bangalore. Our specialization spans various sectors including Ed-tech, E-commerce, FMCG, Aggregators, and Real-estate. As a leading contact center, we drive your ROI growth effectively. VCATCH boasts a team of 51-200 employees and is headquartered in Bangalore.

Job Overview

We are seeking a motivated Junior Tele Collection Executive to join our team in Bangalore Urban. This is a full-time position in which you will play a critical role in our BPO operations. The ideal candidate will have proficiency in debt collection along with fluency in English and Hindi.

Responsibilities

  1. Initiate outbound calls to customers with outstanding payments and make arrangements for payments.
  2. Negotiate payment plans with customers in a courteous and professional manner.
  3. Record all communications and payment arrangements in the company's CRM system.
  4. Follow-up with customers on scheduled payment dates to ensure commitment to payment plans is maintained.
  5. Address customer queries and provide information regarding their due payments and account statuses.
  6. Cooperate with team members and supervisors to achieve monthly collection targets.
  7. Maintain a high level of customer service while handling sensitive financial information.
  8. Ensure compliance with company policies and legal requirements throughout all collection activities.


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