Collection Associate

5 days ago


Bengaluru, Karnataka, India VCATCH Full time

Job Title: Collection Associate

Overview:

We seek a detail-oriented and customer service-focused Collection Associate to join our team at VCATCH. The ideal candidate will be responsible for managing and collecting outstanding debts from customers, ensuring timely payments while maintaining a professional and empathetic approach. This role requires excellent communication skills, strong problem-solving abilities, and a commitment to achieving collection targets.

Key Responsibilities:

  • Contact Customers: Reach out to customers via phone, email, or mail to collect overdue payments on accounts.
  • Negotiate Payment Plans: Discuss and negotiate repayment plans with customers who are unable to pay their debts in full.
  • Update Records: Accurately document all interactions with customers and update account information in the system.
  • Resolve Disputes: Address and resolve any issues or disputes raised by customers regarding their accounts or payments.
  • Follow-Up: Conduct follow-up calls and communications as necessary to ensure payment arrangements are adhered to.
  • Maintain Records: Keep detailed and accurate records of all collection activities, including payment agreements and customer communications.
  • Compliance: Adhere to all company policies and legal regulations related to debt collection practices.
  • Performance Targets: Meet or exceed performance targets and goals set by the Collections Manager.

Benefits:

  • Competitive salary and performance-based incentives
  • Health, dental, and vision insurance

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