Collections Associate

4 weeks ago


Bengaluru, Karnataka, India New Relic, Inc. Full time
Job Description

We are seeking a highly motivated and experienced Collections Associate to join our multifaceted Collections team at New Relic, Inc.

As a Collections Associate, you will play a critical role in processing customer refunds, reviewing account alterations, resolving client inconsistencies, and collecting overdue payments.

You will be responsible for maintaining customer relationships while ensuring timely payments, utilizing your exceptional communication and customer service skills, as well as your ability to make tough judgment calls and use critical thinking.

Key Responsibilities:

  • Work with clients to facilitate the collection of overdue payments
  • Take proactive measures to encourage timely invoice payments
  • Communicate with customers via phone or email regarding billing inquiries and outstanding invoices
  • Collaborate with our sales and support teams to research and respond to customer billing inquiries
  • Partner with sales and other departments to resolve billing issues
  • Review Weekly Aging Reports and collect customer payments in accordance with payment due dates
  • Assist with financial audits and other ad-hoc accounting projects as needed

Requirements:

  • 2-3 years of experience with Accounts Receivable and billing in a B2B collections setting
  • Able to multi-task and prioritize multiple projects and initiatives in a fast-paced environment
  • Effective problem-solving skills with minimal guidance
  • Experience with Salesforce and Excel
  • Proficiency with Gsuite and ERP software
  • Experience with business-to-business collections
  • Comfortable using customer ticketing systems

New Relic, Inc. is an equal opportunity employer and is committed to fostering a diverse, equitable, and inclusive environment. We celebrate our talented team members' different backgrounds and abilities and recognize the different paths they took to reach us. We are looking for individuals who share our values and are passionate about delivering exceptional results.


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