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Collections Associate

1 month ago

Bengaluru, Karnataka, India New Relic, Inc. Full time

Job Summary

New Relic is seeking an experienced Collections Associate to join our multifaceted Collections team. As a key member of our team, you will be responsible for processing customer refunds, reviewing account alterations, resolving client inconsistencies, and collecting overdue payments.

Key Responsibilities

  • Work with clients to bring in overdue payments
  • Take actions to encourage timely invoice payments
  • Communicate with customers regarding billing questions and outstanding invoices
  • Partner with sales and support teams to research and respond to customer billing inquiries
  • Collaborate with sales and other departments to resolve billing issues
  • Review Weekly Aging Reports and collect customer payments in accordance with payment due dates
  • Assist with financial audits and other ad-hoc accounting projects as needed

Requirements

  • 2-3 years of experience with Accounts Receivable and billing in a B2B collections setting
  • Able to multi-task and prioritize multiple projects and initiatives in a fast-paced environment
  • Effective problem-solving skills with minimal guidance
  • Experience with Salesforce and Excel
  • Proficiency with Gsuite and ERP software
  • Experience with business-to-business collections
  • Comfortable using customer ticketing systems

About New Relic

New Relic is proud to be an equal opportunity employer. We foster a diverse, equitable, and inclusive environment, free from all types of discrimination, so our Relics can thrive. We hire people with different backgrounds, experiences, abilities and perspectives.