Customer Support Director

4 days ago


Mumbai, Maharashtra, India Radix Full time

At Radix, we are revolutionizing the internet with innovative domain names. As a Customer Support Director - Technical Operations, you will play a vital role in delivering exceptional customer support experiences, focusing on high-quality service and customer satisfaction.

About the Role

We seek an experienced professional with a strong background in customer support and leadership to join our team. If you have a minimum of 6 years of experience as a Customer Support Specialist or similar role, and familiarity with the Domains, DNS, Hosting, and Web Services industry, we encourage you to apply.

Key Responsibilities:
  • Serve as the single point of contact for Support, coordinating with internal and external stakeholders, monitoring & overseeing a third-party support agency.
  • Create escalation matrices and provide interventions from support agents to ensure top-notch customer support and satisfaction.
  • Respond to emails/tickets as needed and ensure coverage across time zones to create redundant processes with third-party support agents.
About You

We are looking for an individual with excellent communication skills, attention to detail, and problem-solving skills. A proven ability to prioritize tasks and be efficient at multitasking is essential. Experience as a Team lead/Escalation Manager is a plus.

About Us

Radix is a company that has been revolutionizing the internet since 2012. We were founded as part of the Directi Group, which has been a prominent player in the web presence industry since the 90s. Our mission is to eliminate the distinction between real names and internet addresses of individuals and businesses.

We started with an audacious goal of building a world where domain names are less like phone numbers which need to be written and stored and more like brand names which are easily remembered. And here we are, with almost 8 million domains already registered on our extensions.

What We Offer:
  • An estimated salary of $85,000 per year.
  • A dynamic environment where your work's impact is reflected in our customer satisfaction metrics.
  • A supportive leadership team and vibrant team dynamics that foster an environment where creativity flourishes, challenges are embraced, and successes are celebrated together.
  • A commitment to diversity, inclusion, and continuous learning.
  • A great place to work certified organization.


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