Strategic Account Growth Manager

2 days ago

Gandhinagar, Gujarat, India beBeeRetention Full time ₹ 1,08,00,000 - ₹ 1,21,00,000
Customer Retention Specialist Job Description

We are seeking a skilled Customer Retention Specialist to join our team. In this role, you will be responsible for managing customer interactions, encouraging subscription purchases, and resolving outstanding overages.

This is a 6-month contract position with a global technology leader. As a key member of our customer success team, you will work closely with customers to understand their needs and develop solutions to meet their goals.

Responsibilities:

  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation.
  • Maintain detailed records of follow-ups and interactions.

Required Skills and Qualifications:

  • Advanced knowledge of Microsoft Excel software
  • Basic knowledge of Microsoft Word
  • Analytical skills to track performance metrics and improve processes
  • Organized and detail-oriented with the ability to meet deadlines
  • Problem Solving ability
  • Experience in customer service
  • Strong communication and negotiation skills
  • Proficiency with CRM systems like Salesforce
  • Experience in Zendesk

Benefits:

Our client offers a flexible work environment, progressive culture, and a chance to work with cutting-edge technologies. You will have the opportunity to grow your career and make a real impact in the company's success.

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