ServiceNow Implementation Specialist

3 days ago


Delhi, Delhi, India apricot jam Full time

Apricot Jam, a pioneering technology and outsourcing firm based in Minneapolis, is seeking a skilled ServiceNow Business Analyst to join our team. As a recognized ServiceNow partner, we specialize in delivering innovative solutions across various modules.

In this role, you will play a critical part in gathering requirements, designing solutions, and collaborating with stakeholders to ensure seamless implementation and support of ServiceNow projects.

Key Responsibilities:
  • Collaborate with stakeholders to understand business needs, document requirements, and define process workflows.
  • Analyze and translate business requirements into functional specifications for ServiceNow configurations.
  • Facilitate workshops to gather insights and ensure alignment with project objectives.
  • Support configuration and implementation activities, ensuring deliverables align with best practices and client needs.
  • Conduct gap analysis between business requirements and existing ServiceNow capabilities.
  • Develop user stories and acceptance criteria, maintaining a well-groomed backlog.
  • Participate in testing phases, including preparing test cases and conducting UAT sessions.
  • Provide ongoing support and training to end-users and administrators to ensure smooth adoption.

We offer a competitive salary range of $90,000 - $120,000 per year, depending on experience.

A Bachelor's degree in Information Technology, Business Administration, or a related field, along with 5+ years of experience as a Business Analyst in IT environments and 3+ years of experience working specifically with the ServiceNow platform, are required.

We prefer candidates with ServiceNow Certified System Administrator (CSA) or other relevant certifications, knowledge of ITIL practices, particularly Incident, Problem, Change, and Configuration Management, and experience collaborating with technical teams to deliver ServiceNow implementations.

We value strong analytical and problem-solving skills, with attention to detail and accuracy, excellent communication and interpersonal skills, and proficiency in gathering and documenting requirements, process mapping, and creating technical specifications.

The ideal candidate will have experience in Agile/Scrum environments and familiarity with project management tools.

We offer a competitive benefits package, opportunities for professional growth and ServiceNow certifications, flexible working hours with remote work options, and the chance to work on exciting projects with a global impact.



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