Digital ServiceNow Implementation Leader

6 days ago


Delhi, Delhi, India Entiovi Technologies Full time

Entiovi Technologies is seeking a skilled Digital ServiceNow Implementation Leader to drive successful projects and deliver high-quality solutions. With a strong focus on Customer Service Management (CSM) and Field Service Management (FSM), this role requires expertise in overseeing all aspects of ServiceNow implementations.

About the Role

We are looking for an experienced project manager with a proven track record of managing ServiceNow projects, specifically CSM and FSM modules. The ideal candidate will possess excellent leadership and team-building skills, with the ability to inspire and motivate cross-functional teams to achieve project goals.

Responsibilities
  • Project Planning: Develop comprehensive project plans, including scope, timeline, budget, resource allocation, and risk management, for ServiceNow implementations focused on CSM and FSM.
  • Stakeholder Engagement: Engage with clients, executives, business owners, and other stakeholders to define project objectives, gather requirements, and establish clear communication channels throughout the project lifecycle.
  • Team Leadership: Lead and motivate cross-functional project teams, including ServiceNow developers, administrators, testers, and business analysts, to achieve project goals and deliver high-quality solutions.
  • Resource Management: Allocate resources effectively, including personnel, budget, and technology assets, to ensure project tasks are completed on time and within budget.
  • Risk Management: Identify project risks and develop mitigation strategies to minimize potential impacts on project scope, timeline, and budget.
Requirements

To be successful in this role, you will need:

  • A minimum of 'X' years of experience in project management, with at least 'X' years of experience managing ServiceNow projects.
  • A strong understanding of IT service management (ITSM) principles and best practices, particularly in the areas of customer service and field service operations.
  • Experience in change management, risk management, and quality assurance processes within a project management framework.
  • ServiceNow certifications, such as Certified Implementation Specialist (CIS), Certified Application Developer (CAD), etc.
What We Offer

As a Digital ServiceNow Implementation Leader at Entiovi Technologies, you can expect:

  • An estimated salary range of $120,000 - $180,000 per year, based on your experience and qualifications.
  • A competitive benefits package, including health insurance, retirement savings, and paid time off.
  • Ongoing training and professional development opportunities to enhance your skills and knowledge.


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