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IT Expert for ServiceNow Legal Solutions

1 month ago

Delhi, Delhi, India DSV Full time

Overview

DSV, a global leader in transport and logistics, is seeking an experienced IT Specialist to join its team.

The ideal candidate will have a strong background in ServiceNow and the Legal Service Delivery module, with a proven track record of providing technical solutions to meet business requirements.

This role involves collaborating with cross-functional teams to design, develop, and implement enhancements and customisations to the Legal Service Delivery module in ServiceNow.

In addition, the successful candidate will serve as the primary point of contact for all ServiceNow-related inquiries and issues within the legal department.

Responsibilities

  • Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions within the ServiceNow platform.
  • Design, develop, and implement enhancements and customisations to the Legal Service Delivery module in ServiceNow, ensuring alignment with business objectives.
  • Serve as the primary point of contact for all ServiceNow-related inquiries and issues within the legal department, providing timely support and troubleshooting assistance.
  • Conduct training sessions and workshops to educate end-users on the best practices for effectively utilizing ServiceNow and the Legal Service Delivery module.
  • Stay informed about industry trends and advancements in ServiceNow functionality, proactively recommending enhancements to maximize efficiency and productivity.

Requirements

  • Proven experience and expertise within ServiceNow and preferably within the Legal Service Delivery module.
  • Professional proficiency in English to communicate effectively and document application functionalities, processes, and workflows.
  • Pragmatic attitude, capable of balancing and understanding other people's perspectives.
  • Methodical and organized, able to adjust the level of detail according to the situation.
  • Proactive and self-motivated, capable of working independently as well as collaboratively within a multicultural team.

Estimated Salary

$120,000 - $150,000 per year, depending on location and experience.