
Front Office Reservation Specialist
3 days ago
Job Overview
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- Key Responsibilities:">
- Convert client inquiries into bookings to meet revenue targets by handling inbound and outbound calls">
- Identify opportunities for business growth by sending new offer updates, packages and more to existing customer accounts">
- Manage central reservation systems, create reservations, maintain customer records and update advance payments and balance receivable">
- Develop OTA marketing/promotion plans to increase brand visibility">
- Research new revenue generation opportunities to achieve personal and property revenue goals">
- Stay informed about the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand">
- Engage with social media travel groups to generate leads and reach out to prospective customers">
- Schedule client visits, coordinate site visits to enhance customer experience">
- Maintain accurate inquiry records, sales records for online and offline sales">
- Prepare daily check-in/check-out schedules, share with Operations team for site preparation">
- Collect and maintain customer information databases, contact details">
- Monitor balance payments receivable, extra charges, additional services rendered">
- Track monthly inquiries through offline and online channels for sales analysis">
- Prepare and maintain daily/weekly reports for leads and conversions">
- Follow up with guests for reviews">
- Conduct market research, competition mapping, and provide updates on new offerings by competitors to Management
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