Front Office Reservation Specialist

3 days ago


Anand, Gujarat, India beBeeReservation Full time ₹ 8,00,000 - ₹ 10,00,000

Job Overview

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  • Key Responsibilities:">
  • Convert client inquiries into bookings to meet revenue targets by handling inbound and outbound calls">
  • Identify opportunities for business growth by sending new offer updates, packages and more to existing customer accounts">
  • Manage central reservation systems, create reservations, maintain customer records and update advance payments and balance receivable">
  • Develop OTA marketing/promotion plans to increase brand visibility">
  • Research new revenue generation opportunities to achieve personal and property revenue goals">
  • Stay informed about the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand">
  • Engage with social media travel groups to generate leads and reach out to prospective customers">
  • Schedule client visits, coordinate site visits to enhance customer experience">
  • Maintain accurate inquiry records, sales records for online and offline sales">
  • Prepare daily check-in/check-out schedules, share with Operations team for site preparation">
  • Collect and maintain customer information databases, contact details">
  • Monitor balance payments receivable, extra charges, additional services rendered">
  • Track monthly inquiries through offline and online channels for sales analysis">
  • Prepare and maintain daily/weekly reports for leads and conversions">
  • Follow up with guests for reviews">
  • Conduct market research, competition mapping, and provide updates on new offerings by competitors to Management


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